IT Support Engineer

1 week ago

Leeds, Leeds, United Kingdom J. Murphy & Sons Ltd Full time

Company description:
J.

Murphy & Sons Limited is a leading global, specialist engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure.

Operating in the United Kingdom, Ireland and Canada, we provide better engineered solutions to infrastructure sectors including Transportation, Water, Power, Natural Resources, and Construction & Property.

Headquartered in London, we also have a number of related businesses - Ground Engineering; Utility Connections; Murphy Plant; Urban Infrastructure; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services.

We are specialists in delivering pipelines; design; marine; structural steel; tunnelling; fabrication; bridges and piling; and invest heavily in our substantial holding of plant; equipment and facilities.

Murphy employs around 3,500 engineers, professional managers and skilled operatives around the world.

Together, we work as 'One Murphy' by directly delivering the people, plant and expertise needed to make projects a success.

There's more to Murphy.

Job description:

IT Support Engineer - Leeds


This is an excellent opportunity to join a growing professional team at one of our esteemed projects (TRUe) in Leeds.

Great team, nice atmosphere and an exciting time to join.

The IT Support Engineer provides high quality service delivery to the business whilst meeting all agreed and published SLA's.

Along with IT technical support including face to face, telephone and remote support to employees, joint venture partners and clientswhere & when required whilst promoting IT and its general usage within the Company.

Manage end to end Project mobilisation processes including deploying comms and printing solutions, ongoing support and demobilisations of any managed IT kit.


Welcome to TRUe:


The Transpennine Route Upgrade (TRU) aims to deliver faster, longer, more frequent, and more reliable services across the north of England, from Newcastle, Hull and York towards Manchester and Liverpool via Leeds.

Administrator - Leeds


The aim of the TRU Alliance is to transform the East of Leeds route allowing people to travel faster, more reliably and in greater comfort between the North's great cities.

Providing passengers with more choice, more seats, and better facilities on a safer,cleaner, more environmentally friendly railway.

What you will be doing

  • Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
  • Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
  • Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard and delivered according to the set KPI.
  • Certify that all office IT equipment is delivered and collected from user to support agile working.
  • Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
  • Supporting core systems within the desktop and mobile environmentalon with users and the business in the deployment of company mobiles and mobile devices.
Along with the deployment and ongoing support of Teams rooms VC suites across the business.

  • Assist IT Management in ensuring that IT department procedures & policies are followed.
  • Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
  • Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are Informedto IT management.
  • Seeks to understand business needs and demonstrate creative ways to improve IT processes.
  • Undertake any reasonable duties expected of you.
  • Establish and promote best practice in health, safety, quality, sustainability and environmental matters in conjunction with the SHESQ department.

Who we are looking for

  • Previous exposure in aTechnical Operations experience or equivalent
  • Previous experience of duties defined in "Key Responsibilities & Duties" Section
  • Practical experience of Site IT delivery and support
  • Excellent customer engagement & organisational skills

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