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Customer Service Manager
3 months ago
Brook Street are working with a highly reputable accounting firm who are on the search for a fantastic Customer Service Manager to be based in their own office in St. Asaph. This is a standalone role with regular communication with the head office in London, and the successful candidate will be responsible for client communication for tax returns to CIS (Construction Industry Scheme) clients. This role is part-time, with only hours required, with an attractive salary to match.
Job Overview: As a part-time Customer Service Manager/Office Admin, you'll play a pivotal role in ensuring the smooth and efficient operation of our office. Your proactive approach, solution-oriented mindset, and dedication to excellence will be key in maintaining customer satisfaction, loyalty, and retention.
Responsibilities:
- Handle incoming calls and provide assistance or direct enquiries accordingly
- Maintain and update filing, inventory, mailing, and database systems
- Manage incoming and outgoing correspondence
- Procure and manage office supplies and services
- Research and update company database
- Organise spreadsheets and assist with day-to-day office management tasks
- Perform general administrative duties as needed
Requirements:
- Attention to detail and willingness to learn
- Proficiency in Microsoft Office Suite
- Excellent communication skills, both written and verbal
- Dependable and punctual work ethic
- Knowledge of clerical and administrative procedures
- Data entry skills
Job Details:
- Job Type: Part-time, Permanent
- Salary: 25, ,000.00 per year
- Expected Hours: per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Apply now or call (phone number removed) - Option 1, and ask to speak to Luke for more information
