Strategy Director

2 weeks ago

London, Greater London, United Kingdom Gentrack Full time

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.

Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business.

We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture


Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water.

We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other.

Our core values are:

  • Respect for the planet
  • Respect for our customers and
  • Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers.

We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers.

At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet.

Gentrackers continuously look for a better way and drive quality into everything they do.


This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.


The Opportunity


We are currently looking for a
Strategy Director - Retail value,** to establish build and extend Gentrack's global ability to present and sell our solutions based on the value they bring to our utility customer's businesses.

The role is both internal and external in nature and will span multiple areas of the global utility industry including tangible and intangible benefits that help capture and improve industry performance.

This role will help set the way Gentrack engages with customers in presenting and defending our value, inform our pricing models, and is particularly focused on ensuring our solutions are valued by our customers in a manner commensurate with the benefits they bring.


The Specifics

  • Use extensive industry knowledge to value Gentrack's services and solutions to support effective sales conversations
  • Prepare detailed use cases and case studies for sales activities both above the line and below including externally published insights and leadership whitepapers that explain and articulate the value of our solutions.
  • Stay across industry trends from retail and utility operations from operating models, back office/front office operations, sales, consumer product suites, regulatory exposures, and disruptive trends, and ensure sales teams understand the problems our solutions and products can solve.
  • Establish, prove, and own valuebased selling and contracting approaches including valueatrisk contracting models.
  • Build business cases based on current and futurestate landscapes to allow Gentrack's products and services to be quoted on value, not on timeandmaterials approaches including using utility metrics and KPIs (CTS, CTA, bad debt, cost of change, regulatory compliance value, NPS/CSAT, digital engagement rates, brand reputation, hosting, security support, testing, and other functional and nonfunctional aspects).
  • Elevate Gentrack's engagement with the industry and customers to one based on earlystage consulting, strategy, operating model flexibility, and systems specification influencing to ensure Gentrack's products and services are the baseline for business transformation programs, utility strategic reviews, replatforming RFPs/RFIs, and are seen as marketleading.
  • Establish global competitive metrics showing, based on publicly available data, the ability of Gentrack's products to solve industry problems and create value for our customers, and to inform competitive analysis. Extend this data to identify core metrics for prospective customers where Gentrack's solutions can present compelling value by improving performance including by sitting sidebyside/doublejacking or other ontheground engagements with customer operations.
  • Provide feedback and insights to product teams to guide and inform product enhancements including dashboards and KPI tracking tools to agree and measure retailer/utility operational improvements both postimplementations, and as an operatingyouroperating model approach.
  • Establish process

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