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3rd Line Infrastructure Engineer

3 months ago

Birmingham, Birmingham, United Kingdom Involved Solutions Full time

Title:3rd Line Infrastructure Engineer

Location:
Birmingham - Hybrid after onboarding

Salary:
Up to £40,000 + Benefits

Contract/Permanent:
Permanent

Working Hours:
Working between 8am - 6pm (Flexible)

Hours per week: 37.5

WHAT YOU GET:

  • Up to £40,000 salary as well as benefits
  • To work with a growing organisation who are looking for a 3rd Line Infrastructure Engineer to provide support to an IT company as a 3rd Line Infrastructure Engineer and mentor for 1st/2nd Line Engineers
  • Excellent opportunity for a passionate and driven individual to progress their career
  • Complete BAU Troubleshooting Support and exposure to projects
  • Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure

THE JOB:

The role of the 3rd Line Infrastructure Engineer:

  • Working with multiple technologies and getting hands on experience with them
  • Troubleshooting of Office 365, Hyper V, Windows and many others
  • Get hands on experience with bespoke technologies
  • Handling complex 3rd line issues and acting as the escalation point for all Engineers
  • Management of 1st/2nd/3rd Line IT issues and overlooking the whole service desk
  • Be involved in Appraisals/Recruitment and conversing with sales teams
  • Look after a team of around 68 employees

WHAT WE LOOK FOR:

3rd Line Infrastructure Engineer Essential Skills:

  • Office 36
  • Strong experience of Outlook/Exchange Online and password resets


 Networking
  • Worked with Firewalls, Switches, vLANs, routers and have troubleshooting experience with including firewall upgrades, understanding networking concepts, setting up and diagnosing problems with firewalls and setting up new rules


 Hyper V/ VMware
  • Troubleshoot and diagnose issues/experience of virtualisation
  • In addition creating VMs and clusters


 Windows/Windows Server
  • Experience with Windows and Windows Server, having worked with any version

3rd Line Infrastructure Engineer Desired Skills:

  • Working in an MSP environment and experience within a fast-paced environment
  • Experience with Azure and creating VMs within Azure
  • Azure Active Directory
  • Mac OS


 Intune
  • Mobile Device Management experience
  • Previous management experience or mentoring
  • Any Certifications

Soft Skills:

  • Reliable can work in a team but also by themselves
  • Customer Service clear communication skills and able to articulate easily

Alternatively for more information, please call Involved Solutions on
3rd Line / IT Engineer / Infrastructure / Intune / Networking / O365 / Exchange / Hyper V / AD / Active Directory / SharePoint / VLAN / Routers / Switches / MSP / Virtualisation / VMware / Office365 / Teams / Outlook / Exchange Online / Mac OS / Azure AD/ MDM / Windows / Windows Server / Clusters / VMs / Virtual Machines