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Helpdesk Assistant

3 months ago

York, York City, United Kingdom York College Full time

Helpdesk Assistant

Ref:2223/106

Hours: 37 hours per week

Salary:
£20,329 per annum. Plus generous benefits.

These include:

  • 43 days annual leave per year (including bank holidays and efficiency closures)
  • Generous Occupational Pension Scheme

About the role
As a Helpdesk Assistant you will provide administrative support across a wide range of services within the Estates department.

The post will be mainly based on the Estates helpdesk and will act as the first point of contact to staff, students and contractors, dealing with enquiries and providing appropriate information on Estates services.

During College holiday periods the post-holder will provide cover for the goods in area accepting and moving deliveries including incoming/outgoing post, PA testing and provide administrative support from this location.


About the Person
The role requires an administrator with experience of MS Office (particularly Excel and Word) with the ability to learn Facilities Management Software and other
in-house databases.

The role is suitable for someone with excellent communication skills as the job will include face to face, written and phone contact with students, staff and contractors.


About the College
A college with an excellent track record for quality, we're amongst the top performers in the region.

We're one of the largest providers of A Level and vocational programmes for 16 to 19 year olds in the region.

We also deliver a range of Traineeships, Apprenticeships, degree level courses, working with over 1,000 employers, helping them to meet their current and future skills needs.


We are proud of our outstanding achievement rates for students at all levels, which have been consistently above national average for over 20 years, as well as the outstanding student progression into higher-level study and employment.


York College is proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT) - one of only 12 IoTs nationally, which are designed to increase higher level technical skills for employers.


With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work.

As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.


Want to know more?

Important Notices
-
The Rehabilitation of Offenders Act

The College is exempt from the provisions of the provisions of the Rehabilitation of Offenders Act (ROA) 1974, by virtue of the fact that postholders have access to children and young people, and to vulnerable adults.

-
Enhanced Disclosure and Barring Service (DBS) Checks

Closing date:22nd May am)

Interviews:
WC 29th May 2023

We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG).


As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff.

York College has signed up to the 'Mindful Employer' charter for employers who are positive about mental health. We are also a certified Disability Confident Employer.

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.