Service Link Officer
6 days ago
Advert Information Job Title**:
Service Link Officer
Location:
Apsley, Hemel Hempstead
Starting Salary:
£30,151 progressing to £32,909 pa (pro rata for part-time) - Pay increase pending
Hours: 37 hours per week
Contract: 12 months fixed term/Secondment
Diversity:
We are an inclusive employer and value a diverse workforce
Job Duties:
Are you looking for an exciting new challenge? Do you want to join a thriving and creative team? An exciting opportunity has arisen for a Service Link Officer, to work within the Business Support Team in the Adult Disability Service.
You will work closely with frontline social care workers and managers to investigate and resolve complex financial queries relating to service user care charges in line with current government legislation.
Responsibilities in the role will include completing preventative work to ensure income generation as well as responsible for monitoring and recovering debt relating to care charges.
This is a fast-paced environment; Therefore, you'll need to be able to work under pressure and be extremely well organised, taking a pro-active approach to your workload.
We'll need you to have a proven track record of delivering excellent customer service and be able to ensure work is carried out to a high standard within agreed KPIs.
You will need to be an excellent communicator, both written and verbal, proactive with the ability to change your approach dependent on the audience.
This is vital given you will have regular contact with service users and their families as well as partnership agencies, such as Care Providers and the NHS.
You will also need to have experience in resolving debt and finance queries as well as being competent in Microsoft packages.
You can help provide support to our residents as well as maximising income recovery. If this sounds like the opportunity for you, would love to hear from youClosing Date: 3rd December 2023
Interview Date:
TBC
For an informal discussion and more information please contact
: Adaeze Ihedioha
Additional Information
Benefits of working for us:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
English Fluency:
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Further information about the legal requirement can be found here.Safeguarding:
Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here
Job Reference:
HCC23688
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