Ux/ Cro Specialist

At Iceland foods, we have been blazing a trail in the last few years.

Since 2016, has been the UK's fastest-growing online grocer, outpacing its biggest rivals, and the Online team's dedication to its customers over the past 7 years have resulted in record-breaking growth.

We have a fantastic opportunity for a
UX / CRO Specialist to join our eCommerce team within our Head Office in Deeside, near Chester.

Purpose of the role:

You will work collaboratively with UX, CRO and product teams in taking a mobile-first approach to create an industry leading customer experience across Iceland's digital properties.

You and the team will produce accurate and detailed wireframes, make recommendations for improvements to current customer journey, and become an integral part of any future developments on the site.

Your main goal will be to maximise online opportunity by creating the most customer friendly shopping experience possible.

Key Accountabilities:

• Working in a growing team to continually improve the shopping experience for our customers
• Taking a test and learn approach to validate your hypothesis
• Use both qualitative and quantitative data to make informed design decisions
• Developing detailed wireframes, user journeys, high fidelity mockups and rapid prototypes to communicate designs and requirements
• Work with closely with other teams to understand business requirements, run workshops and present to stakeholders
• Plan, conduct and analyse user research studies to test hypothesis and identify opportunities for improvement
• Be the advocate for the customer within the business and champion the needs and goals

Skills:

• A strong understanding of A/B testing and use of CRO tools (for example, Google Optimize, Optimizley, VWO etc.) and familiarity with analytics tools such as Google Analytics and Content Square
• 3 years+ in a user experience design or interaction design role
• Expertise in creating user journeys maps, wireframes, and prototypes with a proven ability to work through complex scenarios
• Experience conducting and analysing user research, with a knowledge of remote research tools and methodologies
• A strong communicator, who can engage effectively with teams and key stakeholders in presenting ideas and best practice solutions
• Experience working with design tools such as Sketch, Figma, Adobe CS, InVision, Zeplin.
• Working knowledge of HTML and CSS

Make a difference to your career, we expect a lot but you'll get a lot back in return.

We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package
• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Parking
• Highly subsidised restaurant onsite with our own Michelin Star Chef
• Subsidised Costa onsite
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

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