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Rent & Legal Protection Policy Co-ordinator

3 months ago

Nottingham, Nottingham, United Kingdom Countrywide Residential Lettings Full time

We are looking for an enthusiastic and motivated customer service specialist who want to be a part of a passionate and dedicated team dealing with Rent & Legal Protection (RLP) insurance claims.


You will be working for the UK's largest property services group where we serve our customers in multiple locations across more than 50 brands.

We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.


Countrywide Residential Lettings


At Countrywide we offer a full range of services that help put people and property together; that includes the businesses that people run.

There are many parts to the property industry, and different types of customers. We help and assist all of them.


We recognise that property is complex and our aim is to make it simple; we worry about it so that our customers don't have to.


The Rent & Legal Protection Team


A specialised team of rent protection and legal insurance experts who support our branches and the customers of the exclusive Lets-Cover Rent & Legal Protection Insurance.

As well as overseeing the sales compliance and management of this regulated insurance product, we are also responsible for managing all claims under the policy on behalf of the Insurer.

If a tenant defaults on their rental payments or the Landlord needs the assistance of legal services in order to obtain repossession of their property, then the team assists them throughout this journey, right from advising them of the action that is available to them and information on their cover under the policy, up to and including serving notices, instructing solicitors and obtaining possession.


The Role

Examples of what you will be doing:

  • Opening claims under our Rent & Legal Protection Insurance policy on behalf of our c
- ustomers.

  • Auditing tenancies and claim conditions to ensure that all matters are fully compliant
  • Advising Landlords of their cover under the RLP policy, the claims procedure and being their point of contact throughout the claim.
  • Ensuring our Landlords are kept fully up to date of all matters in respect of their claim.
  • Instructing appointed legal representatives
  • Liaising with solicitors regarding possession claims.

Experience you have that will set you up for success:

  • Experience within residential property environment preferable
  • Insurance or residential legal services (especially possession action) experience preferable
  • First class customer service skills
  • Excellent organisation, prioritisation and time management skills with a strong attention to detail
  • Ability to work proactively and comfortable / excited at using their own initiative in a fast paced environment where priorities can change regularly
  • Strong communication, influencing and relationship skills, with a strong customer centric approach (comfortable working with colleagues at all levels within the organisation)
  • High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team
  • High level of competency in IT along with excellent written and spoken English

What you get in return for a career with Countrywide:

  • 23 days annual leave increasing with long service
  • Pension scheme
  • Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications
  • Award winning discounts across retail, entertainment, travel and health. These include discounted cinema tickets
  • O2 loyalty scheme retail discounts home moving / selling discounts pensions childcare vouchers cycle to work scheme and many more
  • Training in software, lettings, customer service, health & safety, insurance

Other helpful things to know:

  • This role reports to the Operations Manager
  • Core business hours are 9:00am 5:30pm, Monday to Friday
  • This role will be based at the Lettings & Sales Centre in Annesley, Nottinghamshire located just a few minutes from Junction 27 on the M1 and offers free parking and nearby bus stops.
  • You will have working relationships with Management and Senior Management

Our Purpose:

We bring people and property together: "Whatever you need, we have the expertise and the network to help.

Property can be complex so that's why we're here - to help you realise your goals, and turn your dreams into a reality".


Our Values:

Personal:
We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.

Responsible:
We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if it's bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.

Straightforward:
We keep it simple.