Client Partner

2 weeks ago

Bristol, Bristol, United Kingdom Reading Room Full time

We are Reading Room:
an award-winning digital consultancy.

For over 20 years, we've been delivering bespoke digital solutions for our clients that focus on how people experience technology and bridge the gap between strategic, design, and technical thinking.


New client wins and exciting organic growth create a brand-new opportunity for an ambitious, commercially focused Client Partner with a demonstrable track record of delivering results, to win, lead and grow some of the agency's ambitious accounts.


About Us

Welcome to the home of the down-right inquisitive.
Reading Room is a user-led, data-centric consultancy.

Fundamentally understanding users' needs, motivation, and behaviours in relation to our clients' products and services is the key to success.

We help all kinds of passionate brands and organisations to realise their digital ambitions.

And, as an 80-strong team of digital specialists across London, Bristol and the Northwest, we cover the whole caboodle - from the deep dive and digital strategy, right through to the design, technology and communications that define how customers feel and interact.

We are not afraid to challenge conventional thinking and we're well known for our candid, jargon-free approach to delivery.


Our work adheres closely to the principles of user-centric design and delivers client work using agile processes, and in-depth discovery.


Our impressive client portfolio spans Buckingham Palace and the Royal Household, Public sector brands such as NHS, Health Education England and MHRA, to Membership organisations like British Safety Council, Unite the Union, UK Coaching and The British Society of Haematology to Charities such as Cystic Fybrosis Trust, Mates in Mind and ambitious commercial enterprises, including Royal Mail MarketReach, Countryside Partnerships, Riviera Travel, and Circle Healthcare Groupto name just a few.


We're now proud to be part of the independently owned Rippleffect Group, alongside our sister companies: RONIN International, a research consultancy which is providing an even bigger toolbox for clients to collect data, understand their customer and scale up in other countries, and Fat Media, a traditional full-service agency based in the Northwest focused on aspiring SMEs.


The Opportunity


Following significant new business wins, and sustained growth of our existing client base, we're on the hunt to bring even more experience into our Client Services team, recruiting another experienced Client Partner to lead a select portfolio of high potential client relationships across our full-service offering: Platform Development, UX Design, Research and CRO, Digital Marketing and Strategy.


As Client Partner, you will be responsible for driving growth, expansion and additional revenue understanding client goals and objectives, and translating these into tangible growth.

You'll report weekly to accurately forecast revenue to the business.


To ensure you have the very best opportunity to grow your portfolio, you'll work alongside our strategists, project leads, delivery teams and developers to deliver against these goals, ensuring that our work is of the highest quality and meets and exceeds client expectations.


You'll be part of our client services team, alongside two experienced Client Partners, an Account Director and two Account Managers.

The client services team reports directly to the Managing Director and meet weekly to share activity, and monthly to plan and share knowledge.

In time, there may be opportunity to mentor and develop peers, passing on your industry experience.

Responsibilities:

  • Taking full responsibility for growing revenue and driving business growth from a select portfolio of key accounts
  • Responsible for a personal target between £1.5m £2m
  • Instigating quarterly planning cycles and maintaining account plans designed to deliver added value to the client and growth to the agency
  • Building strong, productive seniorlevel relationships clientside based on trust and performance
  • Liaising closely with the strategy team to identify opportunities for growth
  • Working closely with Project Managers and Ops Director to ensure that work is being delivered on time and to budget
  • Directing the estimation of new work and writing compelling proposals in response to client briefs
  • Ensuring that the agency delivers outstanding service to client portfolio, taking responsibility for the quality of work carried out
  • Accurately forecasting client revenue and reporting results on a weekly basis
  • Leading new business pitches when required
  • Mentoring and guiding more junior members of the Client Services team to promote a culture of commercial success

About You:


A brilliant and inspiring communicator with a commercial mindset, you'll be adept at building relationships with senior figures and teasing out insights about where the agency's services can be best utilised to deliver client success.

You'll cu

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