Customer Service Advisor

7 days ago


Walsall, Walsall, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Customer Service Advisor you will ensure that field teams have the necessary workload to maintain services to a high standard.

You will be a key member of the team and ensure that the customer is kept at everything we do.


Client Details
My client is a leading water company that delivers high quality water supplies to millions of customers.

Description
As a Customer Service Advisor you will be responsible for:

  • Managing proactive and reactive resource demands into a balanced and achievable schedule of works.
  • Effectively allocate work to Operational Resource within SLAs, to ensure effective utilisation of jobs.
  • Ensure customer are kept at the heart of all our works, with 100% timely communication, explaining the steps required to complete the necessary work to their satisfaction.
  • Jeopardy manage work flow, redistributing work in a day as priorities and service levels change to meet customer and business need.
  • Liaise with operational team leaders and teams to ensure feedback is provided on delivery and available capacity against demand.
  • Utilise the autoscheduling too; to ensure SLAs are met and exceeded.

Profile

A successful Customer Service Advisor will demonstrate:

  • Excellent communicator with the skills to translate messages across a broad range of stakeholders
  • An eye for detail, driven by a customer focus
  • Experience of working in a busy, dynamically changing environment
  • Effectively plan, prioritise and organise own work
  • Ability to work under pressure in a dynamic and changing environment
  • Creative thinker, generating continuous improvement ideas
  • Efficient problem solving skills
  • Effective delegation of tasks
  • Emotionally honed, selfawareness, positive behavioural attributes

Job Offer
As a Customer Service Advisor you will benefit from:

  • Free secure on-site parking
  • 6% Pension scheme
  • Life Assurance
  • Excellence in Action awards
  • Retail discounts
  • Holiday buy back
  • Salary
- sacrifice car scheme

  • Workplace day nursery
  • Employee assistance programme
  • Wellbeing zone
  • On site Gym


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