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Senior Pensions Administrator

3 months ago

Crawley, West Sussex, United Kingdom Equiniti Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.


EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are
TRUSTED to deliver on our commitments,
COMMERCIAL in building long term value,
COLLABORATIVE in our approach and we
IMPROVE by continually enhancing our skills and services.


There has never been a better time to join EQ.

Role Summary

Business Function:


Equiniti helps some of the UK's best-known brands and public sector organisations manage complex and regulated administration covering pensions, payroll and payments.

Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most.

Our solutions are delivered at scale, supporting eight million pension scheme membersand paying three million people over £21bn a year.

Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuouslyserved since 1836.


We provide technology enabled pension administration and flexible benefits designed to provide an interactive experience through the life employees and scheme members.

Our outsourced solutions help the life and pensions industry deliver high quality customerservice and stay one-step ahead of evolving legislation and our expertise allows scheme trustees and sponsors to de-risk through data and calculation management.


Core duties and responsibilities:

  • Provide administration service to customers as per Service Level Agreement
  • To complete / check casework and provide feedback
  • Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
  • Drafting of nonstandard correspondence in response to customer enquiries
  • Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Provision of technical guidance to other team members
  • Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Provide onthejob coaching to department colleagues
  • Attend client meetings where necessary
  • Carry out projects and adhoc activities as determined by Team Leader

Skills, Attributes and Behaviour:

  • Experience of Defined Benefit Pension Schemes
  • Excellent attention to detail and capable of following defined processes and procedures
  • Superior communication skills: written and oral
  • Strong desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Excellent ability to develop positive and productive working relationships
  • Good IT skills and a willingness and aptitude to learn a variety of systems
  • Whilst previous pensions experience is desirable, it is not essential

What We Offer
-
Save For Your Future
  • Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
-
All Employee Long Term Incentive Plan (LTIP)
  • Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
-
Health and Wellbeing
  • Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

-
Employee discounts
  • Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

-
Flexible Benefits
  • The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

-
Time Off
  • Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

-
Winning together
  • Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.