Welfare Support Officer

1 week ago

Darlington, Darlington, United Kingdom Mears Group Full time

Annual salary:
up to £24,000.00

Welfare Support Officer

Thornaby and Stockton areas

£24,000 per annum depending on experience

Full time - Permanent - 40hrs per week

Including Company vehicle and fuel card plus overtime/callout premiums

An exciting opportunity has arisen to join our team here at Mears as a Welfare Support Officer. Based in Thornaby and Stockton. We are offering a salary of up to £24,000 plus great company benefits which include fun days paid for by the company, discounts on high street shopping and online retailers, health insurance and much more


You will primarily be a Welfare Support Officer proving practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes.

What the role Involves

  • Provide appropriate practical and emotional support ensuring that each service user has a support and risk management plan in place
  • Monitor service users' wellbeing and support needs, provide advice, assistance
  • Ensuring all records and IT data on systems remains updated with accurate and up to date information in line with contractual requirements.
  • Delivery of service through sign posting, direct referral and encouraging wider community involvement
  • Management and mitigation of service user wellbeing risk and escalation in line with policy and procedure.
About you


We are looking for an experienced Welfare Support Officer who can identify individual and family needs, use your own initiative and be supportive, approachable, and trustworthy to service users, clients, and colleagues.


  • Experience of working with vulnerable and diverse client groups
  • Ability to identify individuals and family need and recognise the required support packages to maintain independence
  • To communicate effectively with colleagues and clients.
  • Ability to work under own initiative.
  • You will be supportive, trustworthy, a good listener, approachable and empathetic to others
30 years ago, Mears started life as a building maintenance contractor. Today, we are a leading provider of housing and housing with care services.

Working with hundreds of partners across the UK to build, manage and maintain homes, and to provide care and support to individuals.

Our business is built on the ethos that everything we do should make a positive difference to the people and communities we serve.

Whatever your role in Mears, you help to make that difference.

What's in for you?

  • Competitive annual salary
  • Company vehicle and fuel card
  • 25 days annual leave
  • Generous Pension Scheme
  • Cycle to work scheme
  • Sharesave Scheme
  • Eye Test Vouchers
  • Employee Assistance Programme
  • Annual Mears Fun Day
  • Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers and Drayton Manor
  • Staff perks with Mears Rewards discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
  • A friendly and dedicated team


 Volunteering Leave
  • Mears supports employees to undertake volunteering in the community, in support of our social value commitment.


As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance.

For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

or , quoting the job reference number. We look forward to hearing from you soon.

Mears Group recognise our people as our greatest asset.

We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.

- "We reserve the right to close the job advert earlier than dated if we see fit"_

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