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Front of House Staff

3 months ago

StocktononTees, Stockton-on-Tees, United Kingdom truGym Full time
Making a great first impression is really important.

That's why we need the right person to join us and help greet our members and visitors to the club with a smile.

Immediate start available


As a Front of House Team Member / Receptionist at our Stockton Club, you'll bring great communication skills, both face-to-face and over the phone.

You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

You MUST be available for 4.45am starts some days

As a Member of the Front of House Team Member, you will:

  • Provide the highest possible standards of customer service ensuring guests are greeted and bid farewell in a polite, efficient, professional and friendly way.
  • Be available for early starts (04.45am), Evening finishes and weekend work.
  • Maximize membership and Protein bar sales through upselling and recommendations.
  • Answer telephone calls politely and professionally and complete any resulting actions required.
  • Courteously escort guests around the club so they are comfortable with the lay out
  • Establish a good working relationship with team members and club members
  • Maintain the accuracy and integrity when working with the Membr operating system, including class bookings.
  • Handle any member complaints raised at reception in a professional manner. Ensure the Manager on duty is aware of any problems or issues relating to customer service.
  • Have key holder responsibilities and confidently open and close the club on occasions.
  • Assist in keeping the club clean and tidy at all times, will involve cleaning duties as instructed by Management.

Job Type:
Zero hours contract

Salary:
Up to £9.50 per hour

Benefits:

  • Free parking
  • Gym membership

Day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • StocktononTees, TS18 3SF: reliably commute or plan to relocate before starting work (preferred)

Work Location:
One location

Application deadline: 27/01/2023