Sales and Retention Advisor

1 week ago

Coventry, Coventry, United Kingdom CV Life Full time

Reference Number:
XL175

Closing Date: 28th August 2023

Hours: 37.5 per week

Rate of Pay:
Competitive rate plus commission


CVLife is looking for a highly motivated individual for the role of Sales and Retention Advisor to join our ever growing and successful Memberships Team.

You must be proactive and self-motivated who can generate new leads.

This is a fantastic opportunity for an ambitious sales advisor with excellent customer service and communication skills.

Our centres open early and close late.

This is a full time post but hours and days can be discussed at the interview with the hiring manager.

There is flexibility to this role with different start and finish times.

Reporting to:
Memberships Sales Manager**
Scope:
Overall purpose and objective of the role:
To co-ordinate bookings, admissions and general enquiries as the first point of contact within the Organisation.

Main duties of the role:

  • To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests.
  • To assist with the administration of membership paperwork and to ensure sites are processing accordingly.
  • To sell a range of membership packages / offers both on and off site and participate in lead generation activities.
  • Assist with coordinating the recording of daily sales and to be familiar with the total membership sales of each site.
  • Assist with the monitoring of the enquiry through to completed sales process, working closely with the front office teams across the sites.
  • To assist in leading the sales team by coordinating attendance at city wide venues and locations to complete daily outreach and sales targets.
  • To provide a positive first impression and create 'customer delight' in respect of all callers and enquirers to the company.
  • To maximise sale enquiry opportunities through systematic delivery of the Company's sales process.
  • Contact all member cancellations and identify reasons for cancelling and to offer a resolution to rejoin and/or retain membership.
  • Assist the membership administrator on a weekly basis to ensure sales compliance is aligned with the company regulations.
  • Execute the direct debit process, in the absence of the membership administrator.
  • Assist the sales and fitness operations manager in developing and implementing interventions to ensure continued improvement in retention of members.
  • To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.
  • Assist in the development and promotion of Lifestyles schemes aimed at attracting as wide a proportion of the market as possible.
  • To attend departmental meetings and development training as required.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees:

  • To embrace and lead by example on the Company's key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently redefined.
  • To undertake all duties and fully comply with all of the Company's general standards and those relating to the specific requirements of the role.
  • To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
  • To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
  • To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
  • To interact positively with customers adopting a friendly and professional approach at all times.
  • To support the Company's commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company's Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
  • To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
  • To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
  • To cooperate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification:

Essential
Personal Attributes

  • Works on own initiative as well as part of a team.
  • Works well under pressure.
  • Deal positively with customer comments and enquires.
  • Work to deadlines.
  • Resilient attitude.

Essential
Knowledge and Experience

  • Dealing with telephone and face to f

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