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Team Member

3 months ago

Norwich, Norfolk, United Kingdom Ben & Jerry's Full time

Ben & Jerry's

Ben &
Jerry's Homemade Inc., started in 1978 in a renovated gas station in
Burlington, Vermont, USA, founded by childhood friends and dedicated activists
Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry's became a wholly-owned
subsidiary of Unilever while maintaining an independent Board of Directors to
provide leadership focused on preserving and expanding Ben & Jerry's social
mission, brand integrity, and product quality. Nowadays our products are
distributed in 35 countries in supermarkets, grocery stores, convenience
stores, franchise Ben & Jerry's Scoop Shops and other venues.

At Ben &
Jerry's we have an inspiring ambition. We aim to pioneer our 'linked prosperity
business model' to advance the global movement for social and economic justice
while growing our sales to one billion € by 2020. This translates into a
high-paced growth environment where we bring our grassroots and activist spirit
every day. That is how we remain a true values-led organization with a
connected 3-part mission, which you will find reflected in your goals and
aspirations:

Role & Responsibilities

SUMMARY:

Drive consumer loyalty by providing a fun, clean and high energy
environment to all of our guests.
Provide world class customer service in all aspects of this job while showcasing and living our 3 part mission
on a daily basis.

1)
Social mission: to initiate
innovative ways to improve the quality of life locally, nationally and
internationally

2)
Product mission: to make and distribute the
finest quality all natural and super premium ice-cream and euphoric concoctions

3)
Economic mission: to operate the Company on a
sustainable financial basis of profitable growth

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·
Welcome
all customers in a fun & warmly manner and ensure that all guests have an
experience of creating their very own ice cream euphoric experience in B&J
style.

·
Accomplish
the on-line duties of the scoop shop operations.

·
Accomplish
the work activities needed to maintain and service the facility.

·
Maintain
the daily operations of store & staff appearance, proper cash handling
procedures, customer service, cleanliness, compliance with all safety and
operating standards, merchandising and production of waffle cones, novelties,
and baked goods.

·
Ensure
that all opening and closing procedures are followed and executed in a timely
manner.

·
Ensure
the accuracy of daily cash transactions with customers, understand store cash
policies and procedures.

·
Actively
support company safety goals by displaying consistent safe work behaviors.

Additional Information:

·
Physical aspects of
the job include: oversize merchandise handling, bulk containers of ice cream,
supply orders, general cleaning and maintenance and standing for long periods
of time

·
Flexible work hours

Our people profile:

To support out
3-part mission, Ben & Jerry's also has an outspoken people-mission. We look
for people with these characteristics to strengthen our team:


Purpose-driven: passion and drive to make a real impact with through our
Social Mission


Empathy: curious to collaborate with a
variety of personalities and styles and to build excellent relationships with
internal & external stakeholders – this includes cross-functional
relationships and striving for collaborative success


Mastery: continuously learn and develop to remain an expert in your
functional area


Autonomy: dare to make choices and take ownership


Activism: interested in bringing about political or social connectivity