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Cctv / Rvrc Operator
4 months ago
JOB DESCRIPTION:
CCTV (RVRC) - OPERATOR
JOB PURPOSE:
To monitor and respond to security issues and incidents using a range of systems.
To provide a professional and efficient service to all responses through following procedures and using initiative.
**REPORTS TO:
- **Operations Manager
HOURS / BENEFITS:
- This is a 24/7 operation.
- Shifts of 12 hours, 4 days on/4 days off, rotating between days and nights
- Pension
- Medical Costs Cover
- Life Insurance.
KEY DUTIES:
- Operate and monitor all systems within the Remote Video Response Centre and ensure that emergency response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
- To monitor all systems with the control room in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
- Respond to incoming CCTV alarm signals
- Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
- Report all events and actions taken in a clear, legible, and accurate written format.
- Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
- Report equipment failure to maximise full operation of the system.
- Complete daily, weekly, monthly, and quarterly checks and tasks required to ensure the professional and smooth running of the Remote Video Response Centre
- Ensure smooth handovers between operators
- To adhere to all ARC rules and compliance
- To maintain information security in accordance with the Data Protection Act
- Perform any other duties that may be assigned on an as needed basis.
APPLICANT REQUIREMENTS:
QUALIFICATIONS/EXPERIENCE:
- Customer Service, call centre or administration experience required
ABILITIES
- Excellent interpersonal skills to be able to communicate with a wide range of stakeholders
- Ability to analyse available information, determine root cause and establish the appropriate response and escalation to each incident
- The role is a 24/7 shift role and will involve working mornings, afternoons, nights, weekends, and bank holidays