Rooms Division Manager

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

The
Room Division Manager is responsible for leading and managing all aspects of
the Front Office, Housekeeping, Maintenance and Reservations departments at a
hotel. They are responsible for ensuring that all guests have a comfortable and
enjoyable stay as well as for overseeing staff performance. The Room Division
Manager must also have strong managerial skills to effectively manage budgets,
resources and team members. They must also be adept in problem solving,
customer service and evaluating trends in order to
ensure strategies are in place to increase customer satisfaction.

Education & Experience

o Experience and a successful track record of managing at HOD level
within a hotel
or hospitality venue.

o Experience within
a major global brand is preferred.

o Experience of working within
structured team environment and able to demonstrate effective
influencing skills.

o Commercially driven

o Strong presentation and influencing skills.

o Highly motivated,
enthusiastic and good team player.

o Driven and determined to achieve results.

o Demonstrate strong
interpersonal skills and be able to communicate and engage effectively at all levels.

o Remain focused
at all times and able to prioritise, work under pressure
and meet deadlines.

Roles &
Responsibilities

o Working with your
divisional Department Heads, direct everyday activity,
planning and assigning work ensuring you always
have the right staffing numbers

o Develop a relationship with external Housekeeping Company and ensure
alignment on service, standards, policies and procedures.

o
Develop your team and improve their
performance through coaching
and feedback, and create
performance and development goals for colleagues - recognising good performance

o
Train colleagues to make sure they hit hotel revenue goals
to the standards we expect and have the tools they need to work effectively

o
Work with HODs to ensure an
induction and onboarding plan is in place for all new starters

o
Ensure all probationary and
employment milestone meetings are carried out as required

o Recommend or initiate any HR related
actions where needed

o Drive a great working
environment for teams to thrive
- connect departments to create sense of unity

o Interact with outside contacts: guests, vendors, and other contacts
as needed

o Prepare and submit statistical, performance, and forecast
analyses and reports
as required.

o Use company
systems and processes
to maximise revenue.

o Hit all personal/team sales goals and maximise profitability

o Help prepare
the departmental budget
and financial plans including the hotel marketing plan

o
Develop and maintain great working relationships with key clients
and outside contacts
to increase revenue

o
Ensure training
(including but not limited to Hotel Indigo Brand training and Health and Safety
training) across all departments is delivered, understood and signed off by all
team members as required.

o Lead marketing
efforts to up sell guests
on hotel services,
offerings, and amenities

o
Respond appropriately to guest complaints, solicit
feedback and build relationships that drive continuous improvements in guest
satisfaction.

o
Conduct routine inspections of the front office, bedrooms and public areas and take immediate
actions to correct
any deficiencies

o
Ensure that guest satisfaction data is analysed
and that plans
are developed and implemented to achieve
established goals

o Effectively communicate and market aspects
of the hotel that are sustainable or "green" and
use

information to gain new business
opportunities

o
Act
as a central communication point during emergency/crisis situations; develop and maintain
relationships with local fire, police, and emergency personnel.

o Ad-hoc duties
– unexpected moments
when we have to pull together to get a task done

o
Regularly audit all financial
transactions to ensure
governmental regulations and data privacy requirements are met.

o Perform other
duties as assigned. May also serve
as manager on duty.

o Deputise in the absence
of the GM

Benefits

IHG Staff rate worldwide

Complimentary onsite parking

Complimentary onsite gym


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