Customer Service
1 week ago
Location:
Portsmouth – after probation, you will have the opportunity to work 3 days from home and two days in the offices per week
Hours of work:
You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to Sunday
Salary:
£25000 rising to £29500
*Plus, fantastic benefits which include the following:
An opportunity for a pay increase based only on set goals and KPIs.
Hybrid working- after probation has been completed
Great training program
Dynamite recruitment is proud to be working with a UK based service provider who is looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.
This opportunity offers an exciting and dynamic role where each day brings new challenges, requiring the ability to handle a variety of inquiries effectively.
As a Call Handler/Customer Service Advisor, your responsibilities will include:Assisting a specialist team in managing client inquiries via email and telephone.
Overseeing a portfolio of cases from beginning to end
Taking full ownership of client needs from the initial call to resolution.
Handling emergencies in real-time, providing calm assistance and managing expectations with empathy
Prioritizing workload based on deadlines and importance
Coordinating with internal and external parties to align expectations.
Completing significant administration tasks to meet each client's requirements.
Managing vulnerable, anxious, and complex situations and individuals with professionalism
Ensuring compliance with regulations. The ideal Customer Service Executive/Call Handler will have:
Previous experience in call handling, call centers, or customer support.
Experience in guiding and supporting customers from start to finish.
Strong communication skills.
Ability to multitask effectively under pressure.
Strong prioritization skills.
Proficiency in Microsoft Office applications. To be considered, please submit your CV promptly
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