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Customer Support Operative

3 months ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

To support the delivery of a professional, responsive and customer focussed call centre and reception function including all aspects of general administration, specialist system operation, and customer service across the wider Site Services department.


  • The post holder will be required to receive, direct, and inform callers projecting a professional, polite image at all times allocating tasks to the portering team using a Task Management system to record, update, track and closedown requests.
  • The post holder will deliver excellent customer care and undertake the role in line with the vision and values of the organisation to maintain a safe and helpful hospital environment, and display integrity, fairness exemplary personal behaviour and be a role model for other staff members.
  • This role operates 24 hours / 7 days per week and is worked on a shift basis.
  • The post holder will work and communicate with all internal and external stakeholders including patients, clinical and nonclinical hospital staff.
  • This role has no budgetary control
**Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.