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Care Coordinator

3 months ago

Romford, Greater London, United Kingdom Home Instead Full time

Company Description

Our office was established in 2019 and our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Home Instead Romford is rated Outstanding by CQC and excellent quality is the heart of everything we do.

We are looking to recruit a Care Coordinator/Scheduler who will help support the Care Team in delivering outstanding care.

The Role:

  • Organise and coordinate monthly Care Professionals schedules and ensure they are sent out on time.
  • Ensure client schedules are matched to their needs, with same Care Professionals and same times each week, where possible. All our visits are at least 1 hour long, so no 15 minute rushed visits to schedule.
  • Develop excellent relationships with both clients and Care Professionals so as both enjoy positive experiences.
  • Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and Care Professional information onto to the electronic scheduling system.
  • Be part of the oncall rota.

Qualifications

  • Excellent computer literacy skills
  • Experience of a Care Coordinator role desirable but not essential
  • A practical, methodical and holistic approach to problem solving
  • The ability to multitask in a busy, fast pace office environment
  • Flexibility to adapt to rapid changes
  • Excellent communications skills to be able to talk to both Clients and Care Professionals
  • The ability to work well as part of our team, support colleagues, and Care Professionals
  • Professional approach
  • Be passionate about delivering outstanding care to new and existing clients, and supporting new and existing Care Professionals.
  • Have a sense of humour

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.