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Ward Clerk

3 months ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

To Support the ward staff and senior clerical staff in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

Patient information & administrative duties
Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and available, filed correctly in the ward trolley for the entirety of the patients stay on the ward, reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department

Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly
Ensure all discharge summaries are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors

Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
To be able to organise time effectively
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
To be able to remain calm under pressure
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service

Ward 30 cares for patients with varying degrees of Renal Disease. The ward has moved in the last 12 months from Leicester General hospital to the Glenfield Site. There are 3 Renal and transplant wards based At Glenfield and we form part of the RRCV directorate. It is a very busy but supportive and friendly working environment.

Patient information & administrative duties
Produce temporary files for patients admitted onto the ward
Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
Ensure patient labels are attached to every document within the patient file
Complete front sheets for the notes showing dates of admissions and discharges
Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly
Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
Receptionist duties
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
Knowledge and skills required
To be able to organise time effectively
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
To be able to remain calm under pressure
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service