Strategy and Transformation Consultant

2 weeks ago


Poole, Poole, United Kingdom Nationwide Full time

We're on the hunt for someone who can support the Customer Brand & Engagement (CB&E) function to deliver our bold customer communication ambitions by ensuring we have robust and fit-for-purpose data.

Building cohesive relationships with stakeholders across the whole society is critical to succeeding in this role.

We offer hybrid working with a minimum of 2 days a week in either our Bournemouth or Swindon office for effective collaboration (or more if you prefer).

There will also be visits to other sites for workshop and planning sessions from time to time.

This role is part of our Enablement & Operations team – specifically working in the data part of the team.

Our job is to enable the communication experts across the function to deliver excellent customer communications and propositions, by ensuring they have the data that they need.

We're also key to reducing risk and remaining compliant, so ensuring the data we use is well governed and controlled is also a vital objective for the team.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices.

You can also find out more about our approach to hybrid working here .
In this exciting and varied role, you'll be defining and driving forward the data strategy for CB&E.

Well, you could be mapping out our data sources to build a roadmap of key opportunities, or even working as part of a project team to capture and document data requirements for delivery.

As this is a new role there will be loads of opportunity to help shape our direction and add value from the start.

Building strong relationships will be key to succeeding in this role.

That's why we're looking for someone that can bring a fresh perspective and new ideas to help us deliver the most value.

You'll have a passion for strategy and transformation - with a good understanding of how data is critical in driving leading customer communications and experiences.


Planning and Strategy:

How you've used your planning skills and process knowledge to define a clear roadmap of activity to drive forward priorities and formulate a clear strategy.

~ How you've used your knowledge to influence both technical and business stakeholders to push for better and improve processes.

~ How you've worked with multiple stakeholders to understand and document requirements, ensuring they're clearly defined, understood, and aligned to the business requirements.

~ How you've worked with both technical and business stakeholders to explain what you are doing and why.

Experience working in customer centric role within financial services
Experience of working in business transformation programmes in a project environment
Experience in data management or data governance

It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.

Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata

Nationwide is the world's largest building society.

As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.



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