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Operations Lead Trainer
1 week ago
Job Title:
Operations Lead Trainer
Location:
Reigate - Hybrid (40% office, remainder at home)
Full time - 35 hours
- __________________________
The Role
As the Operations Lead Trainer, you'll be responsible for organizing and delivering agreed levels of training and support to staff members within Customer Services.
Key Responsibilities
- To plan and organise training effectively, in order to achieve team and personal objectives, with the support of relevant team members.
- To update and maintain training documents.
- Conduct sample checking to ensure training meets the required standards
- To focus on continuous improvement of your personal competence and professional development.
Skills and Experience
- Previous experience training others
- Comfortable in providing clear, objective, and honest feedback to others to assist their development
- Experience in a regulated environment (beneficial)
Overview of Company
We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.
We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers.
In 2021 we were named one of the UK's 100 Best Large Companies to Work for and accredited as a 2-star organization, representing outstanding levels of engagement.
Alongside these, we were also recognized as one of the Financial Services 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For, and Northern Ireland's 10 Best Companies to Work For.
Company Benefits
- A Competitive Salary, amazing Pension Scheme, and Life Assurance
- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A generous and highly achievable bonus scheme paid annually based on individual and company performance against targets
- Opportunity to progress within your career both inrole and within the company
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline, and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits are available to you via our Online Benefits Portal
- Plus, several additional purchase options available for you and your loved ones
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