Custodian & Customer Experience Agent

1 week ago


Bristol, Bristol, United Kingdom The Vaults Group Full time

Company description


The Vaults Group, a leader in Gold bullion sales and great Customer service is bringing Safety Deposit Boxes back to the High Street.

This privately owned company is set for rapid expansion over the coming years.

Our customers are king, so you will be happy to please them every step of the way on their journey.

If you are passionate about people and would like to know what it takes to offer our customers high end security and peace of mind we'd love to hear from you.


Benefits

  • Birthday off each year as a free holiday
  • Health Assured Employee Assistance Program
  • Company pension
  • Staff discount on our services
  • Eye care scheme

Job schedule (21 hour)

  • Wednesday 10:00 18:00
  • Saturday 10:00 15:00
  • Sunday 10:00 15:00

Direct responsibilities

  • Commitment to extraordinary customer experience
  • Deliver high levels of process control and security
  • Management and housekeeping of all customer touchpoints
  • Handling all inbound customer queries in a timely, efficient and friendly manner
  • Promote and pursue new sales enquiries
  • Maintain and secure accurate customer records
  • Guarantee GDPR compliance
  • Deliver accurate and effective administration
  • Ensure commitment to all aspects of Health & Safety for our customers and our people

Key skills & qualities

  • Strong oral and written communication skills
  • At least 2 years' experience in a customer facing role
  • Excellent numerical literacy
  • Trusted and able to act in the strictest of confidence at all times
  • Disciplined, with the ability to follow and develop strong process controls
  • Enthusiasm and determination to deliver the best for our customers and people
  • Intuitive selfstarter who is able to prioritise tasks and meet deadlines
  • Committed to personal and professional development
  • Flexible, mature and professional

Application process

Job Types:
Part-time, Permanent

Part-time hours: 18 per week

Salary:
Up to £11.60 per hour

Benefits:

  • Company pension
  • Employee discount
  • Referral programme

Schedule:

  • Overtime
  • Weekend availability

COVID-19 considerations:
First stage interviews via indeed video conferencing

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 2 years (required)

Language:

  • English (required)

Work Location:
One location

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