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Communications Specialist
3 months ago
Do you want to join H&M on a journey, changing the way we define and create a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth, join us and take part in changing the way we work with omni
H&M is accelerating its transformation work further to exceed customers' expectations.
We're building on our passion for the customer, upgrading the overall customer experience and taking it to the next level.
We want to offer our customers a seamless omni experience on their own terms - where, when and how they want.
This means that we will speed up integrating our channels further and developing our organisation, with the aim to create omni customer experiences like no other
As part of this omni transformation journey, we are recruiting the role of
Communications Specialist and Press officer within our Customer Activation & Marketing department.
Job Description:
On this journey we're all working together to create the best omni customer offer for our customers and as a Communications Specialist & Press Officer you will be a key player in making this happen.
Together with the rest of the Customer Activation team for UK & Ireland, you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
Key responsibilities include:
- Build trust and develop H&M's local general media picture, and proactively pitch news from H&M in selected focus areas.
- Responsible for local reactive media relations (press telephone and mailbox) together with the PR Manager and the Communication Specialist & Press Officer team, and secure that global communications and media policies are being followed locally.
- Collaborate with the UK&IE Communication Specialist & Press Officer team to ensure PR and Communication goals are being reached within the markets.
- Following up and reporting on KPIs and objectives connected to PR and communications projects.
Qualifications:
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future.
This is an opportunity for openminded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry.
We ask you to be yourself, drive results, work towards goals and go for it with everything you've got.Besides your personality we see that:
- You have a strong commercial focus and are insight and data driven
- You have a formal education within Communication &/or Marketing,
or at least 3 years' experience from similar positions and/or within PR/Communications. - You have experience in media relations and proven record of handling crisis communications.
- You have excellent communication skills, including fluent written and spoken English.
- You have strategic experience in Corporate & Fashion PR, Internal & Crisis Communication
