Part-time Customer Service Advisor

7 days ago


Horsham, West Sussex, United Kingdom Pertemps SSDC - DDT Full time

Pertemps managed solutions has been engaged by an innovative company in the pet care industry who is looking to expand their Customer Care team and that starts with Customer Service Advisors.


Job Role and Responsibilities:
This role is a permanent part-time position working in the face-paced customer care team.

Working with customers means your days are never the same, the responsibilities will change day to day but will include:

  • Answering customers queries with a friendly telephone manner
  • Coordinating engineers' schedules
  • Prioritising which cases are most urgent
  • Booking hotel stays for engineers
Being a member of the customer care team means you really are the glue that holds everything together

Requirements:


This client is happy to consider personality and credentials so whether you're a school leaver or someone with years of experience in customer service the client is still interested to hear from you.

They offer a great training scheme so you would be up to speed and confident in your new role in no time.


  • Customer Service Experience, face to face or over the phone
  • Computer Literate
  • An understanding of CRM systems
  • A lively, friendly personality
What the role can do for you

The client is considerate of working hours, this role requires 30 hours a week but the client is flexible with how this is arranged.


  • Hybrid working
  • Onsite parking
  • A friendly team environment
  • A bring your dog to work policy


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