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Student and Centre Support Assistant

3 months ago

Leeds, Leeds, United Kingdom Swarthmore Education Centre Full time

About us
Swarthmore is a centre for lifelong learning.

Our main aim is to encourage people who want to learn but might not feel comfortable in more formal educational institutions.

We offer a wide range of courses and workshops, run community projects, have regular exhibitions, offer room hire at competitive rates, and have an onsite cafe.


Main purpose of job:

Workas part of Swarthmore's Learner Support/ General Administration team to provide specific and general administrative duties to support student progress and the efficient running of the Centre.


Purpose:


The purpose of this role is to provide a welcoming supportive service to learners including high quality information and advice, initial assessment, out of classroom support to ensure continued learning, and a single effective point of contact for learners and external customers at the Centre.

The role will include reception cover, exams invigilation and administration, data inputting and liaising with a range of Swarthmore stakeholders.

The role will support the administration function of Swarthmore Education Centre and provide support to the Management Team.

Main Duties:

  • Provide a professional and welcoming service to all visitors at the Centre.
  • Work as part of a team to ensure the efficient running of the Centre.
  • Provide high quality information at the start of the learner journey to ensure learners are enrolling onto an appropriate course and providing progression information throughout the learner journey.
  • Monitor learner attendance, ensure register records are kept up to date, conduct return to learning interviews with learners after periods of absence, liaising with tutors / managers to ensure action plans are in place, and all evidence is recorded.
  • To answer the telephone in a timely and pleasant manner, taking accurate messages and passing to appropriate staff.
  • Deal with customer queries and contact learners in relation to a number of issues where required, ensuring all evidence is collated and actioned.
  • Ensure all data is inputted accurately and in a timely manner, using the centre's MIS and tracking systems.
  • Work with colleagues to action interventions with learners who are at risk of nonachievement or withdrawal.
  • Invigilation of exams and other controlled assessments.
  • Working alongside colleagues to collect appropriate data from customers, including the facilitation of learner surveys and other similar activities.
  • To provide support to any community based learning, completing documentation and collating evidence off site as required.
  • To provide cover on a rota to ensure reception is staffed during opening hours, including some evening and weekend cover.
The above are the key responsibilities and tasks that the job holder will normally cover.

However, there may be other functions that the job holder may be asked to perform to allow the whole function to operate effectively.


Qualifications & Experience

  • Good standard of education
  • Level 2 IAG (or willingness to complete within 2 years)
  • Level 2 Customer service (or willingness to complete within 2 years)
  • Experience of maintaining effective systems and processes
  • First rate organisational and time management skills
  • Excellent communication skills
  • Ability to prioritise conflicting demands
  • Very effective organisational and administrative skills
  • Strong IT skills (Microsoft 365, Google)
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Confident and positive
  • Ability to work effectively under pressure
  • Takes responsibility for seeing tasks through to completion
  • Thrives on variety and change
  • Able and willing to adapt and respond to unexpected events
  • Able and willing to maintain a realistic balance amongst multiple conflicting priorities
  • Friendly and professional manner
  • Customer / learner focussed
  • Highly motivated and committed to working as part of a team

Salary:
£11.44 per hour

Expected hours: 36 per week

Education:

  • GCSE or equivalent (required)

Experience:

  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Leeds, LS3 1AD (required)

Work Location:
In person