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Operations Team Leader
3 months ago
We are recruiting an Operations Team Leader to bolster our growing Frontline Operations Management Team, providing management/supervisory support for our Care Navigators in the Contact Centre.
To work as part of the Your Health Partnership Frontline Operations Team, they will be responsible for the day-to-day duties such as making sure their team provide good customer service and being the first-line supervision for the Frontline staff.
To provide operational and first line supervision of Frontline Operations staff on a daily basis.
To deal with sickness/absences following the Attendance at Work Policy.
Prepare and ensure full staff rotas are available for each quarter and make amendments when necessary.
To oversee the distribution of work within your area via a weekly workflow rota.
To liaise directly with patients, carers, clinicians, and colleagues to assist with their queries/concerns.
Have regular 121's with staff to ensure performance is consistent and up to date.
To provide training/coaching when needed.
To ensure Mandatory training is kept up to date.
Ordering supplies for their sites on a monthly basis.
Processing invoices.
Working with the Operations Manager to deliver KPI's for the Contact Centre
Attending Meetings.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff.
Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
We have three newly emerging strategic objectives:
Our People - to cultivate and sustain happy, productive and engaged staff
Our Patients - to be good or outstanding in everything we do
Our Population - to work seamlessly with our partners to improve life
Full details of the duties of the job are listed in the attached job description/person specification for Operations Team Leader post
