Client Services Coordinator

7 days ago


Liverpool, Liverpool, United Kingdom Alfred H Knight Group Full time

WHAT IS ON OFFER
Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You are responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically.

Within the Agricultural services team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner.

You must have excellent time management skills, administration experience, and client relationship-building capability to be successful.

The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.


ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations.

A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

  • Communication: Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas.
  • A team player with dignity and due respect for fellow colleagues.
  • A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
  • Excellent organisation and timemanagement skills with a good attention to detail and accuracy.
  • IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.
  • A proactive approach working from your own initiative.

Required competencies

  • Proactive approach to first class customer service delivery.
  • Inquisitive / willingness to learn and develop skills and knowledge.
  • Excellent communicator at all levels.
  • Willingness to go the extra mile in order to maintain service delivery and client satisfaction.
  • Ability to work independently and as part of a wider team in order to fulfil customer and business expectations.

Desirable

  • Working knowledge of inspection and supervision.
  • Good commercial understanding and appreciation of factors involved in delivering a first class customer service.
  • Working knowledge of quality services and the factors involved in delivering a quality service.
  • Working knowledge of basic profit and loss systems.
  • Experience within a customer service or customer facing environment.
  • Required Qualifications (Brief description of the educational background needed to perform the job)


GCSE grade A
  • C English, Maths and Science.
  • Portuguese, Spanish or French is highly advantageous

Required Qualifications


GCSE grade A
  • C English, Maths and Science.

Required Languages

  • Portuguese, Spanish or French is highly advantageous

BENEFITS


We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.



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