Technical Support Agent

7 days ago


Londonderry, United Kingdom Learning Pool Full time

Wherever you find ambitious companies investing in their people, you'll find Learning Pool


Learning Pool is among the fastest growing e-learning companies in the market, servicing more than 1400 customers and 5 million learners globally.

Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain.

We're passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.


Due to the continuing growth of our business, Learning Pool is seeking to recruit Customer Success Executives to our team in Derry.

Our Customer Success team is the jewel in our crown so these roles will be filled with people who have a real passion for customer satisfaction, understand and are excited by technology and want to grow their careers.


So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.


About the role*On a day to day basis, you'll be responding to queries from our growing customer base, understanding what the customer is trying to achieve and making this happen for them.

This role will involve providing a service to our global customers.

Our Success Team must have a technical curiosity, being able to demonstrate a positive and optimistic approach to troubleshooting customer queries in a customer focused environment.

They will offer assistance to our learners in accessing our platforms, being able to navigate and assist learners in participating in relevant learning.

The Customer Success team provide support 24 hours a day, 7 days per week and we are specifically looking for team members to cover UK Dayshift hours (from 9am to 5.30pm).

Weekend working is included and expectation will be approx. 1 in every 8 weeks. The full time salary for this role is £21,255 per annum.

What you will be doing*Roles and responsibilities include:
  • Providing a first class customer experience that is friendly and efficient
  • Following the agreed processes to resolve and/or escalate customer support tickets in line with our Service Level Agreement
  • Diagnosing and solving problems quickly and calmly
  • Developing excellent product knowledge by attending inhouse training, completing selfpaced learning on the Learning Pool Academy, reading weekly product release information
  • Working as part of a high performing team to demonstrate the Learning Pool Values to both customers and colleagues

Who we are looking for

  • Passion for excellent customer care: You will be focused on helping our customers achieve their goals and will always look to do the right thing for them
  • Tech savviness: You will have excellent IT skills and a technical curiosity which will help you to become an expert in Learning Pool products. An IT qualification would be an advantage.
  • Numeracy and literacy skills: You will have 5 GCSE's grade A to C including Maths and English, or equivalent
  • Communication skills: You should be comfortable communicating in writing and verbally, with a friendly, professional telephone manner
  • Excellent organisation skills: You will be well organised and be able to plan your time effectively
  • Eye for detail: You'll need fantastic attention to detail and accuracy in all that you do
  • Calm under pressure: You will be level headed and comfortable working in a busy highpaced environment
  • Positive approach: You will have a professional, collaborative and cando attitude towards colleagues, customers and ways of working
  • You must have the right to work in the UK without Sponsorship from Learning Pool
Experience in a similar role would be an advantage.


Working at Learning Pool*The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with our customers.

One that makes a real difference with a 98% customer recommendation rate.

With over 260 people across seven offices, we are a full-service online learning provider, offering off the shelf and custom content, learning platforms and analytics to over 1,100 organisations and 5 million learners around the world.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.

In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions

  • Londonderry, United Kingdom Learning Pool Full time

    Wherever you find ambitious companies investing in their people, you'll find Learning PoolLearning Pool is among the fastest growing e-learning companies in the market, servicing more than 2000 customers and 6 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering...


  • Londonderry, United Kingdom Budget Energy Full time

    Budget Energy, which is based in Derry city centre is one of Ireland's fastest growing energy providers, supplying Electricity to over 75,000 homes and businesses, operating under the Flogas Ireland and DCC group.As we continue to grow as a business, so does the need to expand our customer service team to ensure we are providing the best service possible.We...

  • Inside Sales Agent

    1 month ago


    Londonderry, United Kingdom Budget Energy Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy...

  • Inside Sales Agent

    5 days ago


    Londonderry, United Kingdom Budget Energy Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy...

  • Technical Officer

    4 weeks ago


    Londonderry, Co. Londonderry, United Kingdom VanRath Full time

    Technical Officer (Public Sector Derry/Londonderry) VANRATH are assisting our client, a large Public Sector Organisation, in their search for an Technical Officer for 3 months initially with the possibility of extension. You will predominantly be based in their Derry/Londonderry site. Responsibilities To carry out a technical assessment of properties...


  • Londonderry, United Kingdom Budget Energy Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy...

  • Maintenance Person

    7 days ago


    Londonderry, United Kingdom Martin Property Group Full time

    Provide day to day operational and administrative support to the Estate Agents department. This role will include the recording, logging and managing of all requests for internal and external maintenance repair works. It will also include the tasks of obtaining price estimates and the preparation of invoices.- Accurately maintain property lettings records...


  • Londonderry, United Kingdom Black Fox Solutions Full time

    £35,000 to £60,000 Salary and Benefits: Competitive salary based on experience. Comprehensive benefits package, including health insurance and pension plan. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Requirements: Qualified Solicitor with 2 years of experience in probate and...


  • Londonderry, Co. Londonderry, United Kingdom FinTrU Full time

    Working closely with our Investment Bank clients, FinTrU designs technology-enabled solutions to help them meet their regulatory obligations. Employing over 1,400 people across our UK, EU and US offices, we empower our people to drive innovative solutions within financial services, making a positive contribution to global clients and local communities. ...


  • Londonderry, United Kingdom Budget Energy Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as a business and is...

  • Technical Officer

    7 days ago


    Coleraine, Co. Londonderry, United Kingdom Riada Resourcing Full time £12

    Derry City, Co. Londonderry, Northern Ireland See Job Description Job Type: Temporary Full-Time Added: 09/05/2024 Closing: 08/06/2024 Northern Ireland Housing Executive - Technical Officer - L/Derry Do you come from a building / construction background and interested in securing full time work in the Public Sector? Apply today to find out more. ...


  • Londonderry, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays is currently looking for a solicitor to join a bustling firm located in Strabane.The firm aims to grow its existing team with a solicitor to oversee a caseload in their active conveyancing department, providing a great chance for a solicitor to advance in their career within a successful and well-established firm.Your New Role: This position presents an...


  • Londonderry, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays is proud to be recruiting a solicitor to join a busy firm based in Strabane.The firm is seeking to expand its current team with a solicitor to manage a caseload in their busy conveyancing department. This role offers an exciting opportunity for a solicitor to progress in their career in a successful and established firm.Your New Role:This role offers an...


  • Londonderry, Co. Londonderry, United Kingdom Berkshire Hathaway HomeServices Verani Realty Full time

    Description Are you passionate about property and helping people make smart real estate decisions? Are you hunting for a lively and encouraging environment? Need some training and coaching to optimize your career in real estate? Are you looking for a brokerage that will help you build a profitable and predictable real estate practice? We believe in...

  • Cleaning Operative

    7 days ago


    Londonderry, United Kingdom Cedar SkillSET Full time

    If you have a disability, health condition, autism or a brain injury - Cedar SkillSET can help you find the job you want. We work with employers across all parts of Northern Ireland.We are supporting a leading company to recruit a part-time post.Competitive salaries and staff benefits are provided.Working Pattern: 30 Hours per week 5 out of 7 Days per Week...


  • Londonderry, United Kingdom Black Fox Solutions Full time

    Here at Black Fox Solutions, we are working with a reputable law firm who is committed to delivering the best legal services availableAt present we are looking for a highly skilled and motivated solicitor who has a wealth of experience in conveyancing. Should you be successful you will play a pivotal role managing a plethora of residential as well as...


  • Londonderry, United Kingdom Black Fox Solutions Full time

    Job Title: Field Service Engineer at an advanced manufacturing company Company: An innovative manufacturer specializing in bespoke machine build, automation, robotics, and software solutions worldwide. Job Description: Focus on delivering top-notch customer support and aftersales service. Utilize your technical expertise to solve complex issues with...


  • Londonderry, United Kingdom Black Fox Solutions Full time

    The Company An advanced manufacturing company, specialising in bespoke machine build, automation, robotics, and software solutions for companies globally. The Role Have a customer focus on delivering a high-quality support and aftersales service. Utilise your technical expertise to diagnose and resolve complex issues with machinery, hardware, and software...


  • Londonderry, United Kingdom MTM Engineering Ltd Full time

    MTM Engineering has an exciting new opportunity for an Electrical Estimator to join our growing team, based at our Strabane, Co. Tyrone office.Apply below after reading through all the details and supporting information regarding this job opportunity.The Role....This is a hands-on role with a responsibility to produce Electrical tenders for both pre-designed...


  • Londonderry, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThe organisation is a dynamic and innovative company with a global presence. They specialise in providing packaging solutions for the medical device and pharmaceutical industries. Their commitment to excellence and cutting-edge technology sets them apart, making it an exciting place to work.The Role The IT Systems/Network Admin plays a...