Service Team Leader

1 week ago


Croydon, Greater London, United Kingdom Evolve Housing + Support Full time

Closing date10th April 2023**:

Contract:
Permanent


Hours: 37.5 hours per week (Monday to Friday)

Closing date:
Monday 10 April 2023


About the role


The aim of this role is to assist the Team Manager in providing a high quality accommodation based support to single homeless people with complex support needs including those with addiction issues, a history of violence, mental ill health and other hard-to-reach groups.

The service is a 60 bed complex needs service for 18 to 63 year olds, both male and female.


In addition, you will have full responsibility for line managing a designated number of support and service colleagues as well as holding a complex needs caseload and being a general point of contact for day to day support queries for colleagues on shift.


Managing the day to day pressures of a busy hostel environment whilst dealing with unforeseen incidents will be a key element in your role.


About you

  • As well as having experience of supporting vulnerable people to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.
  • You will have experience of supporting colleagues to deliver the highest standards of service delivery to customers. Effectively managed rent arrears and voids to maximise income
  • You have worked with people with complex needs around Safeguarding.
  • You will be willing to engage in developing your own reflective practice and support your team to develop their own.
  • You will have maintained effective relationships with outside agencies including the police, social services and other statutory and voluntary agencies.
Location Central Croydon (Palmer House)

Salary £32,782

Contract type
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