Prescription Clerk

Job Details:

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Monday to Friday:

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Full Time :

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Working across the Network

Job summary:

First point of contact for patients requesting their repeat prescriptions. The role will include processing these requests accurately and in a timely manner.

Liaise closely with our GPs, Clinical Pharmacists, Pharmacy Technicians, and local community pharmacies, as well as having direct contact with patients and their carers.

Making calls to, and receive calls from patients, pharmacies, and healthcare professionals. Identify where medication reviews and other aspects of patient care are due and help organise this work. Keep patient records up to date.

This is a key role assisting the clinical and administration teams across practices in organising patient care and helping to ensure that medicines are issued in a safe and timely manner.

Job key responsibilities:
including but not limited to

• Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner
• Liaise with patients and pharmacies regarding prescription queries and requests
• Work with the practice medicines Management teams, clinicians, and other practice staff to resolve all medicines related queries
• Liaise with hospital staff with reference to discharge and clinic letters
• Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
• Enter relevant patient information accurately onto SystmOne
• Use the Prescription Tracker to establish the status of electronic prescriptions
• Undertake any other duties appropriate to the post asrequested

Skills, knowledge, qualifications

• Excellent communications skills and speak to patient in a caring manner.
• Good level of IT skills/typing skills
• Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
• Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
• Strong attention to detail and the ability to transfer accurateinformation.
• Work well under pressure and meet deadlines
• Ability to adapt and respond to change.
• The ability to use own initiative within clear boundaries, seeking advice whennecessary.
• Demonstrate enthusiasm and a strong sense of teamspirt.
• Able to promote good working relationships

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management their own and

others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the mai

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