AFR Operations Agent

2 weeks ago


Bristol, Bristol, United Kingdom DHL Global Forwarding (UK) Limited Full time

JOB DESCRIPTION

AIR EXPORT CO-ORDINATOR

Location: Bristol

Hours: per week

11:00 – 19:30 (subject to change over time)

Reports to: AFR Export Team Leader

Closing Date: June

Position Specification:

  • Adhere to Customs Compliance procedures and documentation.
  • Manage and Build Customer Relationships.
  • Complete retrospective Customs compliance actions
  • Customs entry for Specialist License movements.
  • Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
  • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
  • Liaise directly with DGF departments on shipment planning and coordination.
  • Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination.
  • Liaise directly with overseas offices on shipment planning and coordination.
  • Maintain and update DfT compliance.
  • Maintain mandatory milestones and remarks through Cargowise (internal system).
  • Manage allocated customers against agreed SOP.
  • Use Cargowise to create, manage and maintain Airfreight shipments.
  • Any other duties as required.
  • Support the measurement of Key Performance Indicators.
  • Contribute to the First Choice continuous improvement program.
  • Participate in the Weekly Team briefing sessions.
  • Complete all statutory and mandatory training.

Person Specification:

  • Experience within the Freight Forwarding Industry.
  • 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
  • Experience of HMRC procedures.
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken).
  • Ability to follow processes.
  • Ability to support a culture of continuous improvement.
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
  • Knowledge of Freight Forwarding industry: Exports, exports and related processes.


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