Waiter/waitress

2 weeks ago

London, Greater London, United Kingdom AllBright Mayfair - FOH Full time

Position:
FULL TIME Waiter/Waitress

About Us


We strive to celebrate & champion women to inspire change, and to create spaces and a sense of community in which they can thrive.

The AllBright is the connective thread between passion and drive, celebrating women of all ages and stages.

Our members' clubs are designed by and for women.

They are elegant spaces offering a home away from home to put the work in, network, unwind and be inspired.

From the art that adorns the walls to the food on the menu, we are championing and supporting women and female-led suppliers and creators.


What makes an AllBright employee?
If you want to join us on our journey, we want to hear from you

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Our club is based around our members and how we create opportunities for working women, programming events, provide digital content and above all a community of like-minded women.


Working in our club you are at the forefront of providing our members with an exceptional customer experience (not just customer service).

We go one step further than 5* service, we aim for 6* service.

Our talented team are always keen to share their knowledge and expertise.

We run regular menu tastings and training sessions on tasting notes for our front of house team so they can sample the deliciousness of what they will be creating and serving for our members.


Job Purpose
To prepare alcoholic and non-alcoholic beverages for patrons, to make recommendations and to provide an excellent service for members and guests in line with the standard operating procedures of the club

Outline of Key Responsibilities

  • Greet and escort members and guests to their tables
  • Present menu and provide detailed information when asked (portions, ingredients, potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses or as directed
  • Inform members and guests about the day's specials
  • Offer menu recommendations upon request
  • Upsell additional products when appropriate
  • Take accurate food and drinks orders, using order slips
  • Making high quality coffee with exceptional coffee art consistently
  • Serve beverages with the correct etiquette
  • Place orders through the NorthStar POS
  • Serve food and drink orders with care and grace
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Table maintenance
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (events and private hires)
  • Provide excellent customer service to guests
  • To show sense of urgency during busy times
  • To handle events
  • To respond to any changes in the club as dictated by the needs of the industry, company or club operation
  • To multitask and help the team if needed

General Responsibilities

  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative floor/areas if required, to meet business demands and guest service needs
  • Assist in the training of new starters
  • To attend training sessions when required
  • To follow the steps of service of the mystery guest in the operation
  • To be a team player by helping colleagues and being positive
  • To adhere to company practices and procedures at all times in particular those relating to discipline, and Health and Safety
  • To assist any guests who may have special needs in moving around the building
  • To promptly report any customer complaints to the Manager on duty
  • To ensure good communication with all colleagues, supervisors and the kitchen
  • To handle lost property
  • To clean the coffee machine thoroughly
  • To open/close the floor according the closing or opening checklist
  • To record fridge temperature daily and twice a day

Person Specification

  • Basic food and beverage knowledge
  • Basic health safety knowledge
  • Warm, friendly and approachable
  • Experience working in a 5* environment and willing to go the extra mile for our members
  • Outgoing and personable
  • Good communication skills
  • Waiting skills
  • Teamwork
  • Professionalism
  • High energy
  • Ability to build rapport and good client relationships
  • Resolve complaints

AllBright Benefits

  • Tronc
  • Free meals when on shift
  • 33 days paid holiday (inclusive of bank holidays)
  • 1 additional paid day off a YOU day
  • Great high street discounts and cashback offers via our platform AllAboutAllbright
  • The West End Club loyalty programme membership
  • Share options after 1 year of continuous service
  • 30% discount on food and beverages in our clubs
  • Access to our Employee Assistance Scheme
  • The Wellness Hub online m

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