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Maintenance Service Desk Administrator

3 months ago

Aylesbury, Buckinghamshire, United Kingdom Gartec Limited Full time

Efficiently plan and schedule engineers' diaries for planned repair works and PPM's, to ensure that each engineer is able to deliver maximum productivity.

Co-ordinating the ordering and dispatching of parts to engineers.

Liaising with engineers, subcontractors, and suppliers.

General administration
- including data entry, updating systems with reports and photos.

Working in a fast-paced environment, ability to multi-task, highly organised with an exceptional level of attention to detail, excellent written and verbale communication skill

Daily Admin Tasks

  • All enquiries dealing with clients with empathy and understanding priority is to ensure all incoming calls are answered
  • Ensure 'Service Inbox' is actioned promptly with customers called back same day
  • Checking lift history, previous job notes and outstanding quotes to obtain a full understanding of the clients requirements
  • Ordering and distributing parts to engineers following parts note process
  • Raise Purchase Orders and Process Invoices
  • Reschedule incomplete Repairs and PPM's and return visits promptly next working day
  • Ensure Key Account portals are updated as required
  • Dealing with customer complaints and escalating when necessary

Weekly Admin Tasks

  • Update Paid Maintenance Contracts checking and updating customer contact details
  • Update Warranty Contract checking and updating customer contact details
  • Collate engineer's hours
  • Report accurate KPIs
  • Pre
- schedule PPMs for coming months

  • Update expired Warranties and Maintenance contracts

Other Duties

  • Holiday/Sickness Cover (when required)

Salary:
From £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Free parking
  • Onsite parking

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Ability to commute/relocate:

  • Aylesbury: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service (preferred)
- call handling (preferred)

Work Location:
One location

Reference ID:
Scheduler

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