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Customer Service Associate
3 months ago
Customer service associate
Location:
Southport (on-site)
Package:
Negotiable + Benefits
This is a great opportunity to become a valued member of our Insurance team based in Southport.
The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong customer service skills to ensurewe maximise business opportunities.
You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here
The Customer Service Associate will be responsible for the maintenance of our Commercial clients, ensuring that clients amendments and renewals are completed in time, in a correct manner and are provided with all the support required to assist them in maintainingtheir policy.
About you:
The successful applicants should have at least 12 months customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided.
You'll be a good communicator and have strong numerical and verbal skills.
The day to day;
- Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements.
- Manage and maintain relationships with existing clients to ensure a successful customer journey.
- Negotiate terms and quotations for MTA's
- Highlight appropriate additional products which align to their needs
- Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors.
What's on offer:
A negotiable basic salary + all the normal benefits (25 days holiday, + Bank holidays, Pension, DIS, Flex Benefits, company share save scheme)A collaborative and engaging environment which is fully supportive of ongoing professional development.
Wider about us:
The GRP Group aims to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people.
We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professionaland accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities.
We expect the same from everyone we hire.With a federated group of businesses, we can offer a diversity of experienceand with our overarching mission we can ensure the success of our people and business.
