Enterprise Support Specialist
2 weeks ago
Requisition ID:
532464
Medidata:
Power Smarter Treatments and Healthier People
Your Mission:
Your duties will include (but not limited to) the following:
- Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Execute Executive Support flawlessly within all departments
- Provides daytoday technical support to employees for network infrastructure and internal desktop systems software and hardware.
- Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
- Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
- May participate in the development of information technology and infrastructure projects.
- May be internal or external, clientfocused, working in conjunction with Professional Services and outsourcing functions.
- May include companywide, webenabled solutions.
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Your Competencies:
- Bachelor's degree preferred: degree in computer science or related field preferred
- Requires a minimum of 2 years of related experience
Your Education & Experience:
- Demonstrated proficiency supporting Windows 10
- Experience supporting Mac OSX desktop/laptop systems
- Demonstrate an understanding of basic Networking concepts including TCP/IP.
- Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment
- Experience troubleshooting hardware issues and replacing the hardware on both desktop and laptop PCs
- Experience troubleshooting basic network, software, printing problems
- Daily commitment to highquality results, Strong work ethic and Customer Service Excellence
- Ability to work both independently and as a team member
- Excellent verbal and written communication skills, including via telephone
- Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more
- Ability to travel domestically and possibly internationally to support Medidata offices and events
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