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Customer Service Advisor

3 months ago

Nelson, Lancashire, United Kingdom Plumbworld (Online Home Retail Ltd.) Full time

Who we are

Online Home Retail is the home of and , serving 1000s of customers both within the plumbing trade and general public.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career, and teach us what we don't know.

Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.


Do you see yourself as the customers champion? If so, we want you

The role in short

Hours: 2 x 37.5 hour roles - contracted working hours are every Sunday, 08:00am - 4:30pm, and every Monday - Thursday 10:00am to 6:30pm.

Perks of the job

  • 31 days holiday (including bank holidays) bookable in hours making it super flexible for you
  • The option to buy and sell annual leave to suit your personal needs
- £150 Wellbeing Allowance per year

  • Access to our online platform for elearning resources, hundreds of retail discounts, cycle to work scheme and car scheme
  • Fancy a new bathroom? We offer attractive staff discount to you and your family
  • Of course, we offer all the good stuff like life assurance, pension scheme, training and free onsite parking
  • Free fruit onsite for employees, delivered weekly

Onto the nitty gritty
You will love helping people. Our approach is to say 'yes' to the customer and make them happy.

You will have a pro-active customer relationship style that empathises with the customers issue.

Remaining positive and calm with customers, you will help by arranging returns, replacement products, investigating delivery issues, stock shortages, and fully resolving each customers specific issue.

You will be in contact with customers by a combination of:

  • Telephone
  • Live Chat
  • Email


We provide a structured training programme designed to give you a long-term career path as a world class customer services representative.

You will have excellent interpersonal and communication skills, and have an optimistic, positive attitude.

We'd like to meet someone with

  • A passion to help customers
  • Taking joy in making and turning frowns into smiles
  • Excellent communication skills, spoken and written
  • Empathy in customer related issues
  • Confident decision maker
  • Calmness in handling difficult customer calls
  • Excellent attention to detail

If this sounds like you, please apply:

Job Types:
Full-time, Permanent

Salary:
£24,950.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Nelson, BB9 6BP: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Nelson, BB9 6BP