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Customer Services Advisor

3 months ago

Birmingham, Birmingham, United Kingdom Peters Booksellers Full time

Peters is the UK's leading specialist supplier of children's books and furniture to schools, academies, public libraries and multi-academy trusts, and we're passionate about inspiring children and young people to read.

Are you an enthusiastic, organised, team player with excellent communication skills and attention to detail looking for a new challenge?

We are looking for a Customer Services Advisor to join our busy team.

The role:

  • To maintain a high standard of communication with customers and internal stakeholders.
  • To promote Peters products and services to potential customers.
  • To determine quick fixes for immediate issues.
  • To act as the "voice of the customer" within the company.
  • To follow established procedures for logging, processing, and chasing queries and orders to meet agreed Key Performance Indicators, Service Level Agreements and other quality standards.
  • To provide administrative support to the wider business

About you:

  • Excellent written and verbal communication skills.
  • A demonstrable ability to prioritise workload.
  • Ability to work on own initiative and as part of a team.
  • Excellent problemsolving skills.
  • First class attention to detail.
  • To be well organised, with good time management skills.
  • Ability to remain calm and professional when dealing with difficult or distressed customers.

The rewards:

  • 22 days annual leave plus bank holidays which increase with service up to 27 days.
  • Discounted parking at the Arcadian to use on weekdays plus weekends.
  • Buy or sell up to 5 days holiday.

The details:

  • Up to £23,000.00


 Full time, Monday
  • Friday.
  • Based on site at the Birmingham site
  • Office location: 120 Bromsgrove Street, Birmingham, B5 6RJ.

Job Types:
Full-time, Permanent

Salary:
Up to £23,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 17/03/2023

Reference ID:
Customer Service Advisor - Peters