Administrator- Despatch

Job Specification - Despatch Administrator

Reports to:

Transport Manager/Trainee Support Transport Manager

Role Purpose:

The role of the Despatch Administrator is to ensure effective communication of all transport and order information.

They will support and working alongside the Transport Manager/Trainee Support Transport Manager and Back End Operations Manager in ensuring all daily transport needs are met for the administration and despatch requirements.

In addition, they will provide generic administration support as and when required in covering reception.

Key Accountabilities
Admin Despatch

• SAGE dispatch

SAGE picking lists

• Oldest date first where appropriate

Stock Report Analysis

• Customer orders vs finished goods stock level
• Communications with Planning & Operations
• CHEP Hire/Dehire
• Book in orders with customers
• Customer order processing
• CML process
• Despatch Credit stop order tracker

Brakes

• Inter warehouse transfer
• Return process

Customers

• Customers Review all orders/online bookings
• Liaise with customers to arrange book in times, solve any problems and develop good customer relations. Communicate any transport issues to the Operations team in a timely fashion
• Ensure that all movements from Halls of Scotland are input to Group Movements Database and mandata going forward. This is then to be faxed/mailed to Group Transport Manager daily

Vehicles/Drivers

• Ensure communication between production, good in, sector 5, tempering room, bay is happening both ways

Sales Admin

• General sales admin duties including reports required

Person Specification

Skills & Abilities

• Strong and proven organisational and planning skills
• Strong attention to detail
• Effective problemsolving skills
• Customer focus
• Able to work well under pressure in a fastmoving environment
• Teamwork and collaboration
• Good understanding of products and dispatch knowledge

Character & Personal qualities

• Professional and confident
• Strong and effective communication skills
• Selfmotivated with a strong result focus
• Great Team Player
• Good judgment and common sense

Qualifications & experience

• A comprehensive understanding of administration computer systems
• Previous experience using SAGE system and/or proficient in Excel

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Benefits:

• Casual dress
• Discounted or free food
• Free parking
• Onsite parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Ayrshire, KA2 9NS: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 01/07/2023

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