Campus Supervisor

Overview:
Technologies, like people, work better when they work together.

North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security.

Our smart integrated technology solutions transform the way people, organisations and places work.

Delivering through five UK regional offices, we provide long term, multi-year partnerships in managed services and support, keeping organisations going in the right direction.

Responsibilities:

The Campus Supervisor / Planner will successfully plan and control day-to-day activities in support of customer projects and service, in order to deliver them to the time, cost, quality and customer satisfaction objectives as defined by the Service Delivery Manager.

In addition to this, they will supervise field-based staff and subcontractors as required. Ensuring all installation practices are adhered too along with testing and documentation packs

This multidisciplined role involves establishing professional working relationships and delivering service excellence, whilst observing and achieving the customer service level agreement.

Supporting the resource teams who cover 24x7x365 to meet the customer requirements within secure data centre or client site environment.

KEY DELIVERABLES:

DISCIPLINE

ACTIVITY

Health & Safety:

• Demonstrate appropriate Health and Safety leadership to ensure that compliance is at the heart of what we do and is visible and alive throughout any activities carried out

Customer Service:

• Ensure that positive relationships are maintained with the customer through efficient service delivery, with a view to optimising future opportunities and profitability

IT Systems and software:

• Effective use of internal business systems and portals, ticketing system, call logging system and cable management database

Service Delivery:

• Manage and plan all related activity to successful completion of the job in line with agreed quality measures and client specification and SLA's to achieve targets within agreed timescales and cost constraints. Ensuring manufacturers installation practices are adhered to.

Business Processes:

• Ensure adherence to all North policies and procedures.
• Compliant with customer change management process.

GDPR/Confidentiality:

• Maintain highest levels of commercial confidentiality in all aspects of employment. The post holder is required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.

Business Values:

• Promote and encourage the adoption of the Guiding Principles for North, values and vision, and active participation in the critical success factors.

Collaboration, Community, Creativity, Humility and Service
CORE BEHAVIOURAL COMPETENCIES:

BEHAVIOURAL COMPETENCY

EXAMPLES OF HOW THIS IS DEMONSTRATED IN THE ROLE

Decision Making:

• Systematically thinks about elements of tasks. Evaluates the facts logically to prioritise. Logically breaks a situation into its component parts. Identifies the root cause of problems. Can critically evaluate and assess impact.

Forward Thinking:

• Plans future activities for the wider team. Identifies relevant milestones associated with a longterm job/project. Plans the sequence of key events. Reflects about contingency needs.

Initiative:

• Takes action before being directed by others. Preemptive action on own accord to deal with issues. Proactively makes suggestions for improvements.

Interpersonal Awareness:

• Seeks understanding of the motives behind others' behaviours. Anticipates the impact of decisions and words on the feelings of others. Shows an intuitive understanding of where others are coming from even if not aligned with own views.

Commitment to North's Values:

• Believes in North. Presents a consistent and positive image of the company both internally and externally. Accepts collective viewpoint, irrespective of own views. Demonstrates through own actions a commitment to North goals and values.
  Flexibility
• Looks at issues from different angles and is able to see the merits of different positions and views. Modifies thinking, behaviour or plans in response to a situation or contrary evidence.
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.

Qualifications:

• Evident experience of the installation of Structured Cabling Systems
• Experience with Moves, Add and Changes
• Enable to plan works aligned to client requirements and SLA's
• Fully conversant with the setup and operation of Fluke testing equipment
• The ability to locate and rectify faults on Structured Cabling and Voice systems.
• Ability to work from technical design drawings
• Able to selfmanage workload without supervision
• Able to be a team leader as w

---