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Customer Service Centre Heavy Vehicle Technical

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

Details:

Reference number:

Salary:

- £32,603
  • In addition to the advertised salary, a recruitment retention allowance/ technical allowance of £1450 per annum is applicable

Job grade:

  • Higher Executive Officer
    Contract type:
  • Permanent
    Business area:
  • DVSA
  • Corporate Affairs
    Type of role:
  • Engineering
  • Policy
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 2Contents
Location

About the job

Benefits:

Things you need to know

Location

  • Bristol, NewcastleuponTyne, Nottingham, SwanseaAbout the job

Job summary:

Do you have an interest in vehicle legislation?

Are you able to adapt your communication style to suit your audience?

If so, this is a great opportunity to join a dynamic team and we'd love to hear from you

Job description:

  • Responsibilities include, but are not limited to;_
  • Providing technical support to the clerical processing teams and an advisory service to front line staff, operators, manufacturers, trade organisations, other agencies and the public.
  • Monitoring testing processes to ensure an efficient service is maintained, identifying risks and issues, investigate possible solutions to solve issues or mitigate risks.
  • Work with the HGV, trailer and other teams within the Customer Service Centre to share ideas and promote best practice.

Person specification:

To thrive in this role, you will have knowledge of light and heavy vehicle engineering and statutory testing.

You can interpret complex vehicle legislation. You have knowledge of European Community vehicle approval process and national motor vehicle legislation.


You have experience of writing concise and detailed technical reports and are proficient in the use of Word, Excel, PowerPoint, and Adobe.


Additional Information


Please note that there is a requirement for occasional travel, to the DVSA site in Swansea, for meetings and other forums in relation to the post.


For this role you will be attached to one of our core locations in Swansea, Nottingham, Bristol, or Newcastle, your presence at one of these locations will form part of the working arrangements agreed with you.

We operate a hybrid working model giving you greater flexibility about where and when you work. Our
expectation is that you will spend a minimum
60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.


Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.


About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.


We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.


We're working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

We're committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

_ To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work __visit our Careers website_
_._

Qualifications:

  • Degree in Motor Vehicle Engineering or vocational related qualification in Motor Vehicle Maintenance & Repair at level
  • An NVQ level 3 will not be accepted on it's own as a qualification. This is only acceptable as proof of experience.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Managing a Quality Service
  • Making Effective Decisions

Benefits:

  • An environment with flexible working options where we encourage a great worklife balance
  • Exceptional pension with an employer contribution of an average of 27%
  • Generous Annual Leave 25 days holiday, increasing by 1 each year of service, up to 30
  • 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday
  • Latest IT and Tech devices
  • A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
  • Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
  • Wide range of discounts schemes on high street names
  • Employee assistance program for health and wellbeing
  • Cycle to work scheme and Gym membership offers
  • For more information see visit our careers page
Things you need to know

Selection process details:

  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**How t