![HM Courts and Tribunals Service](https://media.trabajo.org/img/noimg.jpg)
Administrative Officer
6 days ago
Details:
Reference number:
Salary:
- £27,000
- A Civil Service Pension with an average employer contribution of 27%
Job grade: - Administrative Officer
- AO
Contract type: - Fixed term
Length of employment: - For a period of up to 12 month fixed term contract
Type of role: - Administration / Corporate Support
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 12Contents
About the job
Benefits:
Things you need to know
Location
- This position is based at RCJ LONDON, WC2A 2LLAbout the job
Job summary:
- Please refer to Job Description
Job description:
HM Courts & Tribunals Service
Directorate:
Royal Courts of Justice
Job Title:
Administrative Officer
Number of Vacancies: 12
Locations:
Royal Courts of Justice, The Strand, WC2A 2LL
Pay Span or equivalent grade:
Administrative Officer (AO)
Duration: 12 months Fixed Term Contract
Salary:
London (within M25): £27,000
- These positions are available for external applicants as well as existing civil servants on level transfer or promotion._
_ New recruits to the Civil Service joining MoJ are expected to join at the band minimum.__ For existing civil servants, where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area. Secondments/ loans will be considered on an individual basis._
Working Hours / Pattern:
Background:
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within His Majesty's Courts and Tribunals Service (HMCTS).
Key Purpose:
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS).
Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor.In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.
Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified.
Essential Skills & Criteria:
- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
Key Responsibilities:
Administration
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court/tribunal documents
- General photocopying and filing
- Creating and updating records on inhouse computer system and data input
- Post opening and dispatch
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities
- Preparing meeting agenda, joining instructions, handouts etc
Drafting
- Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
Operations
- Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date
- Assisting court users, supporting listing and rota management, checking files
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
- Handling counter (face to face), written and telephone enquiries
- To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
- To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
- To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Coordinator, H+S roles
Processing Casework
- Including standard documentation and information, court orders, claims, fines and fees, legal aid
- Resulting courts accurately,
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