Head of Commercial Operations

7 days ago


Ashbourne, Derbyshire, United Kingdom CW Sellors Fine Jewellery Ltd Full time

Head of Commercial Operations


C W Sellors is a well-established and fast-growing family company that is one of the leading independent businesses in the fine Jewellery and luxury watch sector.

This senior role has direct responsibility for all customer facing operations for the online sales channel.

You will oversee the sales, customer service and order management functions and will drive the improvement of business processes in all area.

You will report directly to the Managing Director and will play a key role in the continued growth and success of the business.


Key responsibilities:

  • Direct line management responsibility for the operation of the Online sales and support functions
  • Responsible for delivering sales targets and meeting customer service levels as measured by internal KPIs and external reviews
  • Responsibility for the safe, efficient and secure operation of the Ednaston Park office
  • Working closely with other heads of departments to develop and implement new business processes that improve efficiency, productivity or the customer experience.

Required skills:

  • Excellent interpersonal and communication skills.
  • Extensive experience of recruitment and people management
  • Leadership and management skills and the ability to motivate, influence and retain staff across all levels.
  • Commercial awareness and a thorough understanding of the competitive environment.
  • Excellent planning and organisational skills.
  • Time management skills and the ability to prioritise effectively and delegate when appropriate.
  • Experience in the jewellery industry preferred.
  • Excellent IT skills.

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ashbourne, DE6 3FA: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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