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Relationship Support Officer

3 months ago

Northwich, Cheshire, United Kingdom Reed Business Support Full time

Relationship Support Officer - Northwich/Hybrid - £25,000 per annum


Are you looking for a new role, where you can provide outstanding customer service to key clients whilst enjoying the benefits of working for the first Bank in London to be awarded Platinum status by Investors in People? The new Relationship Support officerwill be based out of the company's Northwich office, and hybrid working is available.


THE ROLE


The main purpose of the Relationship Support Officer role is to manage the existing base of key client relationships and provide transaction level support for the Relationship Managers and Senior Relationship Managers.

In your day-to-day role as the new Relationship Support Officer, you will:

  • Be the primary point of contact for the customer for all support and documentation related
escalations

  • Work on customer due diligence / KYC for new Bank clients as well as existing client base
  • Handle documentation related to clients onboarding and keep the client/Relationship Managers abreast of the status
  • Maintain regular contact and building trust and rapport with customers
  • Act as backup for Relationship Managers as and when needed by the business
  • Support account closing process liaise with internal department and obtain necessary approvals.
  • Handle internal documents
  • Support Relationship Managers with adhoc inquiries and other reports.
  • Communicate with customers in a professional manner
  • Manage nonfacility customers
  • Communicate the Bank's products and services to existing and new customers
  • Attend to all requests of customers within remit

ABOUT YOU

  • Educated to degree level or equivalent
  • Experience in Banking customer services
  • Knowledge of operations/back office skills
  • Experience with building relationships and achieving targets
  • Experience in managing customer and compliance queries
  • A team player is required as the role entails active participation in the team, in addition to being able to work autonomously
  • Ability to interact professionally with clients
  • Ability to prioritise workload and be selfsufficient.
  • Excellent MS Office, including Excel, Word and Outlook skills.
  • Excellent telephone and written communication skills

WHAT YOU CAN EXPECT
This exciting opportunity is supported with an attractive reward package. Working hours as a Relationship Support Officer are Monday to Friday 9 25 holidays plus Bank

  • Annual bonus (discretionary)
  • 10% employer pension contribution
  • Death in Service 3 x salary
  • Hybrid working
  • Cycle to work scheme
  • Refer a friend scheme
  • Career progression
  • Sponsorship of professional qualifications
  • Free parking