Dispenser - General Practice

2 weeks ago


Hereford, Herefordshire, United Kingdom Taurus Healthcare Full time

Job summary
To provide a safe, efficient and accurate dispensing service to patients in accordance with the principals of good practice.

To assist in all tasks associated with dispensing including stock control.

To perform duties in accordance with standard operating procedures under DSQS and CQC guidelines.

To assist in the team in providing the highest level of service to our patient group.

This post is for 37.5 hours per week, however other hours options will be considered.

Interview date: 27th June 2024

Main duties of the job

  • To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
  • To take requests for prescription requests and process them either over the counter, online or automatic ordering.
  • To dispense acute and repeat prescriptions from the GPs, prescribing nurses and some external prescriptions for example, District Nurse team, hospital etc. This includes private prescriptions. This will all be according to the SOPs.
  • To collect all due prescription charges accurately and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
  • To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
  • To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA. (as assistance to the Dispensary Manager).
  • To promptly forward all invoices and dispensary related correspondence to the practice manager, finance manager or dispensary manager according to practice policy.

About us
Much Birch Surgery is a rural dispensing practice at the heart of the community. We are located in the village of Much Birch, between Ross-on-Wye and Hereford city.


We cover an area reaching the edges of Hereford to Ross-on-Wye, extending into the villages of the Golden Valley and have a list size of circa 5,000 patients.

We are high QoF achievers.


We have a supportive clinical team of 6 salaried GPs, 2 ANPs, 2 Paramedics, 3 Practice Nurses, 2 HCAs, Physiotherapist, Social Prescriber, and Remote Pharmacists.

All our records are on EMIS web which is utilised across Herefordshire, including the Out-of-Hours environment.

Job description

Job Summary

  • To provide a safe, efficient and accurate dispensing service to patients in accordance with the principals of good practice.
  • To assist in all tasks associated with dispensing including stock control.
  • To perform duties in accordance with standard operating procedures under DSQS and CQC guidelines.

Responsibilities:

  • To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
  • To take requests for prescription requests and process them either over the counter, online or automatic ordering.
  • To dispense acute and repeat prescriptions from the GPs, prescribing nurses and some external prescriptions for example, District Nurse team, hospital etc. This includes private prescriptions. This will all be according to the SOPs.
  • To collect all due prescription charges accurately and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
  • To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
  • To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA. (as assistance to the Dispensary Manager).
  • To promptly forward all invoices and dispensary related correspondence to the practice manager, finance manager or dispensary manager according to practice policy.
  • To notify the authorising doctor of any FP10 returns/feedback from the PPD so that any appropriate remedial action may be taken, in assistance to the Dispensary manager.
  • To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage. This includes stock availability checks and ordering via specific wholesalers. (as assistance to the Dispensary Manager).
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