Customer Service Representative

6 days ago

Ashby de la Zouch, Leicestershire, United Kingdom Citron Hygiene Full time
Great companies start with great people

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians.

Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers.

At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect.

We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Role Profile (Part-time & Term time roles available)

Customer Service Representative (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery of washroom hygiene solutions that tailored to customer needs.

The CSR is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate washroom hygiene solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

The CSR ensures accuracy of entry of customer data and orders and working with operational service centres to ensure that the operational teams can plan their services, install, removals and repairs on washroom equipment to the customers satisfaction.

Key Responsibilities

  • Act as the interface between Sales, Operations Finance functions and our customers.
  • To plan, schedule and facilitate customer care appointments and using the Citron sales process and defined pricing and policies of Citron, maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
  • Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.
  • Use SFDC and other company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
  • Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.
  • Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
  • Follow the Citron policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.
  • Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Additional Responsibilities

  • To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.
  • To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.
  • To highlight any areas of noncompliance to the appropriate Functional Managers so that these can be managed in a consistent manner.
  • To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.
  • To achieve the agreed administration KPI's and standards set.
Knowledge and Experience
Essential

  • Administration experience in a Sales or Customer facing Contact Centre environment
  • Experience in the consistent use of different systems and Microsoft software packages
  • Experience in the ability to meet robust targets that focus on customer care and attention to detail.
Desirable

  • Knowledge of the washroom or consumable industry markets.
  • Industry relevant sales experience is not essential.
  • Outbound calling soft sellin

  • Customer Care Representative

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom FedEx Express EU Full time

    Positionszusammenfassung:We have an exciting opportunity for you to join our team of Customer Care Representatives.Who we are:FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we've made logistics and...

  • Customer Service Coordinator

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom MacDermid Alpha Electronic Solutions Full time

    Business Overview:MACDERMID ALPHA ELECTRONIC SOLUTIONSMacDermid Alpha is a business unit of Element Solutions Inc (NYSE:ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.Through the innovation of specialty chemicals and materials under our...

  • Customer Service Advisor

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom T&K Associates Full time

    Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a Customer Service Advisor to join their team on a permanent basis.As a Customer Service Advisor, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams across the business....

  • Customer Service Assistant

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Blue Arrow Full time

    Blue Arrow Derby are proud to be working in partnership with a world leading, international manufacturer, operating with global sites who are looking to recruit for a Customer Service Advisor to join their team on a full time permanent basis.About The RoleDue to continuous growth, an opportunity has arisen for a Full Time Customer Service Assistant based at...

  • Customer Service Agent

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Citron Hygiene Full time

    The role of the Customer Service Agent is to retain and grow business through the effective management of all incoming and outgoing customer enquiries. To consistently promote an excellent customer experience for all internal and external customers to ensure that their enquiry is resolved and administered in a consistent and accurate way and at first point...

  • Customer Service Advisor

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom EV Cargo Full time

    EV Cargo have grown to become a predominate international supply chain partner to many of the world's leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.THE ROLE:Join us as our Customer Service Advisor within our EV Cargo...

  • Customer Service Advisor

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom EV Cargo Full time

    THE ROLE:Customer Service AdvisorJoin us as our Customer Service Advisor within our EV Cargo Solutions team.THE SALARYCompetitive based on experience.REWARDS & BENEFITSWith a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave,...

  • Ocean Customer Service Administrator

    6 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Uk Customer Service Team Leader

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom pladis Full time

    Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in...

  • Recycling Assistant

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Service Care Solutions Full time

    Service Care Solutions have an opportunity for Waste Recyling Assistants to join a client we are working with in Leicestershire.Working in the role of Waste Recyling Assistant, you will be based at Lount Recycling and Household Waste Recycling Centre based Ashby-de-laZouch in on a full time temporary contract assisting customers to dispose of waste materials...

  • Customer Assistant

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Marks and Spencer Full time

    All the detailsWeek 1Sunday: Monday: Thursday: Friday: Week 2Monday: Wednesday: Thursday: Saturday: Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the...

  • Customer Assistant

    2 months ago

    Ashby de la Zouch, Leicestershire, United Kingdom Marks and Spencer Full time

    All the detailsWeek 1Sunday: Monday: Thursday: Friday: Week 2Monday: Wednesday: Thursday: Saturday: Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the...

  • Service Coordinator

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom T&K Associates Full time

    Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a Service Coordinator to join their team on a permanent basis.As a Service Coordinator, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams across the business. You will...

  • Cafe Customer Assistant

    1 month ago

    Ashby de la Zouch, Leicestershire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Week 1 Sunday 8:00am-4:00pm Thursday 9:30am-5:30pm Friday 6:00am-2:00pm Week 2 Wed 9:30am-5:30pmFri 6:00am-2:00pmSat 1:00pm-9:00pm Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open...

  • Cafe Customer Assistant

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Week 1 Sunday 8:00am-4:00pm Thursday 9:30am-5:30pm Friday 6:00am-2:00pm Week 2 Wed 9:30am-5:30pmFri 6:00am-2:00pmSat 1:00pm-9:00pm Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open...

  • Export Customer Account Coordinator

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom pladis Full time

    Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in...

  • Service Contract Executive

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Eileen Richards Recruitment Full time

    commission & car allowanceLeicestershire + Field work ER Recruitment are excited to be working exclusively with our outstanding client, Digital Office Group, based in Leicestershire covering Nationwide.They are an energetic, forward-thinking business who are looking to grow their field based team in order to drive new business opportunities to achieve and...

  • Field Service Engineer

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom BEUMER Group Full time

    BEUMER GroupConveying, loading, palletising, packing, sortation and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know...

  • Customer Support Administrator/sales Support

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom Morgan Parkes Recruitment Limited Full time

    Job Title: Customer Support Administrator/Sales SupportSalary: £22,000 to £25,000Location: Near Ashby de la ZouchDescription:Our client, a rapidly expanding carrier brokerage which is part of a global network of logistics partnerships based near Ashby de la Zouch, is currently seeking an experienced Customer Support Administrator to join their small,...

  • Generator Service Engineer

    7 days ago

    Ashby de la Zouch, Leicestershire, United Kingdom JBS Global Resourcing Full time

    The purpose of this role within the Operations department will be to prepare, install, operate & maintain Power Generation equipment within our facility or on customer site locations to ensure an excellent level of customer experience is delivered to all customers.Responsibilities Include: Preparation of equipment to a ready for hire condition including any...