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Project Support Coordinator

3 months ago

Horley, Surrey, United Kingdom Specialist Recruit Full time

Job Title: Project Support Coordinator

Company: Leading Company in Horley, Surrey (offering hybrid working)

Salary: £22-24k per year plus attractive benefits package

If you are someone who enjoys providing excellent customer service and ensuring smooth project operations, then this role might be perfect for you. Our client, a major player in their industry, prioritizes customer satisfaction and is looking for a dedicated Project Support Coordinator to join their team.

Responsibilities & Accountabilities

  • Deliver consistently helpful and efficient customer support via telephone and email.
  • Manage installation or maintenance logs using a database.
  • Handle the Project Delivery and Support mailbox, taking ownership of tasks and managing workload effectively.
  • Adhere to Project Delivery and Support Service Level Agreements, ensuring timely responses to customer emails and orders.
  • Investigate and resolve customer orders and queries, maintaining accurate records on CRM.
  • Generate customer reports and handle subcontractor work files and supplier invoices.
  • Provide exception reporting to customers and run status reports on installations as needed.
  • Demonstrate ownership, initiative, and effective task management.

Key Skills

  • Display professionalism, confidence, and composure under pressure.
  • Show a strong customer-focus and expect the same from others.
  • Be a supportive team player with a positive and flexible attitude.
  • Share knowledge and skills proactively to enhance team performance.
  • Consistently deliver high-quality work within deadlines.
  • Emphasize accuracy and efficiency in tasks.
  • Demonstrate excellent organizational and attention-to-detail abilities.
  • Have clear and articulate verbal and written communication skills.
  • Build rapport effectively and display good interpersonal skills.
  • Utilize Excel, Word, and Outlook at an intermediate level.