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Customer Service – Train Dispatch
3 months ago
As an S7 at Paignton you will have a multifunctional role. Predominately you will ensure that station activities including the dispatching of train services are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
You will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded.
Your main responsibilities will be:
Providing the highest level of customer service and being dedicated to customer needs Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers Carrying out routine maintenance and cleaning of ticket machines and IT equipment Accurately completing all accountancy and other associated documentation Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures Providing information and assistance to customers Ensuring the safety of customers, staff, visitors and contractors is given the highest priority Maintaining a safe, pleasant and clean station environment Providing cover at Torre Station during the afternoon peak to assist school children boarding at the station Providing relief cover for Goodrington Yard in emergencies, including operation of the barriers and pulling points.You'll need to be:
Able to deliver extraordinary front line customer service Able to understand customer requirements and expectations A self-starter with a can do attitude Confident when decision-making Calm yet directive in a crisis Able to work to strict proceduresAs a minimum you will need to have:
The ability to work as part of a team or independently Evidence of numerical ability Attention to detail Strong verbal and written communication skills An ability to multitask well.Location?
Paignton is a busy station in South Devon. It has good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station. Own Transport is necessary due to the start and finish times of shifts being outside of train running times.
Working pattern?
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays.
Additional information?
Applicants shortlisted will be invited to undertake an online dispatch test, and competency based interview. The successful candidate will be required to meet the medical standards for the role including colour vision and hearing tests, as well as a drugs and alcohol screen. A Basic DBS Certificate is also required.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
