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Clerical Officer-medicine for Older People

3 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

An opportunity has arisen for 2 x WTE band 3 Clerical Officers post on a 12 month fixed term contract within the Department of Medicine for Older People, Diabetes and Endocrinology.

The post holders will work alongside the current admin team, providing clerical and administrative support. They must be able to prioritise and manage their given workload and provide support when and where needed.

Key Responsibilities

  • 1. To input statistics and information from Records into a database and manage the
system. All the department recorded activity is input into the system daily.

  • To liaise with manager to maintain a quality information system and identify
potential flaws which would affect data.

  • To access the database to retrieve information and produce statistics and reports
for the Trust.

  • General reception duties involving first contact with individuals attending the
Department. Giving necessary information or referring them to the appropriate
member of staff.

  • Communicating with all levels of staff in a polite and pleasant manner including
dealing with telephone enquiries and requests and taking appropriate action.

  • Opening, sorting and date stamping the department internal and external post.
Photocopying documents and sending Fax's as required.


Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.


It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

Follow us on social media:

Facebook - Liverpool University Hospitals Careers

Key Responsibilities

  • 1. To input statistics and information from Records into a database and manage the
system. All the department recorded activity is input into the system daily.

  • To liaise with manager to maintain a quality information system and identify
potential flaws which would affect data.

  • To access the database to retrieve information and produce statistics and reports
for the Trust.

  • General reception duties involving first contact with individuals attending the
Department. Giving necessary information or referring them to the appropriate
member of staff.

  • Communicating with all levels of staff in a polite and pleasant manner including
dealing with telephone enquiries and requests and taking appropriate action.

  • Opening, sorting and date stamping the department internal and external post.
Photocopying documents and sending Fax's as required.

  • Manage and update the filing system, archiving notes as necessary from the
Sep 2021
current files. Maintenance of Records.

  • Organise notes for doctors clinic sessions involves making appointments, dealing
with queries, obtaining management referral letters, maintaining appointments
diary, retrieving notes and writing to managers about staff who do not attend.

  • Ensure relevant documentation is completed to ensure smooth running of the
clinic.

  • Access results on iPM systems as and when required in a highly confidential
manner.

  • Send out information to departments on request, but maintain confidentiality.
  • Responsible for stock control and ordering stationary as required from
reprographics and stationers.

  • Provide clerical and administrative support for staff.
  • Organise and retrieve Notes required for the daily appointment system.
Clinical Governance / Quality

  • To liaise with manager to maintain a quality information system and identify
potential flaws which would affect data.